File and Folder Permissions

The most common cause of problems within activeCollab is file and folder permissions. Improperly set permissions can result in various issues:

  • Blank pages when you try to use the system;
  • Users unable upload and attach files;
  • User avatars, company logos or project icons do not work as expected;
  • Project exporter is not able to export content;
  • Backup module is not able to create backups, etc.

To resolve these issues, please make sure that PHP can write to all the folders listed below. These folders need to be writable for activeCollab to work properly:

  • /cache
  • /compile
  • /logs
  • /public/avatars
  • /public/logos
  • /public/projects_icons
  • /thumbnails
  • /upload
  • /work