Resolving Login Problems

Login problems are usually caused by one of the following reasons:

1. Invalid User Credentials
2. Problems with Setting Cookies
3. PHP Misconfiguration

Please read the following for more details on each of the possible reasons.

If activeCollab is persistently stating that your login data are not valid, then they most probably are not. Use the Forgot Password utility to have your password emailed back to you.

If the email address provided in the Forgot Password form does not exist in the system though a notification is displayed by the system explaining that you have input the wrong email address.

Since version 2.1.4, activeCollab uses only cookies to track user's session data. In some instances, especially in situations when activeCollab is hosted on your own computer (on localhost or other virtual host), this can cause some difficulties.

The problem is that the system accepts your user credentials, but returns you back to login page without displaying any error message. To work around this, open config/config.php and add the following line in the section where all the other configuration options are defined:

define('COOKIE_DOMAIN', '');

Then save and close config/config.php file and try to login again. If that does not help, please contact support by sending an email to support@a51dev.com.

If activeCollab does not log you in, but instead keeps redirecting you back to the login page (without displaying any errors), then it also could be a problem with your PHP session handling. These issues are easiest to resolve by switching to debug mode and looking for PHP errors in the logs or on the screen.

If you can't solve the issues highlighted in the error messages, feel free to contact our support team at support@a51dev.com. and send us the error reports, and we'll help you as soon as possible.

Usually, two situations may lead to a problem with Remember me functionality:

1. Your browser does not accept cookies. Please, have cookies enabled in your web browser configuration. Here you can find instructions about how to enable cookies in most of the web browsers.
2. You visited activeCollab from another computer or using another browser and logged in. When this happens, activeCollab will log you out from any computer you have used previously. This is a security measure designed to solve session hijacking problems.