Testing if Emails are Sent Properly

Mailing is one of the most important features of activeCollab. In this article you'll find instructions on how to check if mailing is working properly and how emails sent by the system look like.

Firstly you should check if activeCollab can connect to the server and send out an email.

There are two ways for activeCollab to send an email:

1. By Using a Native Mailer. In this case, activeCollab will use the mailing server configured in your php.ini file. If PHP is properly configured, activeCollab will connect to it automatically without any additional parameters.
2. By Using a SMTP server. activeCollab connects to the SMTP server by using its built in system and sending out messages.

After a successful installation, Native Mailer is selected by default, so mailing should work properly if it is configured in php.ini. On the other hand, if it is not configured, you'll need to provide SMTP connection parameters. To check if the SMTP parameters you have provided are good and the system can connect to the server, use the Test Connection button on the Mailing page.

Once you have configured email settings on the Administration > Mailing page, the next thing you should do is to send out test emails. There is a tool available in Administration called Test Mailing Settings. Using this tool, you can write a message and send it to a specified email address.

If everything works properly, you have successfully set-up mailing.

When email is properly configured and messages are successfully sent using the Test Mailing Settings tool, you may wish to see how notifications sent by activeCollab look like. To do this, you'll need two separate user accounts. This is because activeCollab never sends notifications to the same person who executes the action.

If, for example, you post a comment to a ticket you'll not receive a notification about it even though you are subscribed. As it was you that posted the comment, there's no need for activeCollab to notify you. On the other hand, all other subscribers will receive email notifications about the new comment.

To test email notifications, create a new ticket and select another account for you to use as a test assignee. Once the ticket is created, an email with the details about the ticket should be sent to the other user account you used for testing.

If activeCollab behaves differently to anything described above, please contact us at support@activecollab.com. and we'll help you find a solution as soon as posible.