Moving activeCollab to Another Server

You are free to move your installation of activeCollab from it's original server to a new one at anytime.

To do so, just follow this step-by-step guide to make the moving process as fast and as easy as possible:

1. Requesting a New URL

First, you will need to ask for URL change approval from your activeCollab.com profile page. To do that you need to:

  1. Login to www.activeCollab.com by using your username (email address) and password;
  2. Click the My Profile link in the top right corner of the website;
  3. In the license details box, click the Change link next to license URL on your profile page

The approval of your new URL will be made automatically. In case you wish to change your URL more than once in 24h, the system will notify our team, and they will approve it manually as soon as possible. In any case, you will get the notification that your request has been processed.

2. Installing activeCollab on a New Server

Once a URL change is approved, you should install a new copy of activeCollab on your new server. The best way to do this is to install a completely fresh version of activeCollab using a new license downloaded from your www.activeCollab.com profile page.

Note

Make sure that you use the same table prefix that you used for your original setup (usually it is "acx_").

3. Moving Data from the Old Server

When your installation URL change is approved and you have a fresh copy of activeCollab running on your new server, you are ready to move the data from your old setup.

First, drop all activeCollab tables that the installer has created on your new database. Now export the tables and data from the old setup, and then import it into a new database. You can do this by using your favorite MySQL administration tool (phpMyAdmin, command line MySQL client, Navicat, etc).

This short video (QuickTime Movie, 2MB) shows how you can do this in a three simple steps using phpMyAdmin: select a database, on the export tab make sure that all activeCollab tables are selected, and save them as a file.

When you have migrated database tables from old setup to the new one, move content of the following folders to the new server:

  • /public/avatars
  • /public/logos
  • /public/projects_icons
  • /upload

activeCollab stores your binary data in those folders - images, uploads, etc, so don't forget to move them, too.

Transfer Mode

When uploading images, avatars etc from your old setup, make sure that you use Binary transfer mode in your FTP client. Using ASCII mode may result in corrupt files afterwards.

Now that the files are moved, please check the permissions and make sure that all existing files are writable by PHP. If these files are read only, you'll not be able to update them.

That should be it. If you have any questions or you have experienced any problems with moving your activeCollab, please do not hesitate to contact our support at support@a51dev.com.