Working With Tickets

This article covers manipulating Tickets in your activeCollab setup using the API Wrapper.

object ActiveCollab::findTicketById(int $project_id, int $ticket_id) - Fetches an ActiveCollabTicket object

Parameters:

project_id - id of the Project which contains the Ticket ticket_id - id of a specific Ticket

Return value: Object instance of ActiveCollabTicket

object $ticket = new ActiveCollabTicket(int $project_id) - Creates a new ActiveCollabTicket object

Parameters:

project_id - id of the Project in which the Ticket will be created

Variable value: Object instance of ActiveCollabTicket

These methods are called out through an ticket object.

•   setCreatedByEmail(string $email)  -  Sets an email of the user who created this ticket
•   setCreatedByName(string $name)  -  Sets the name of the user who created this ticket
•   setName(string $name)  -  Sets the name of this ticket
•   setBody(string $body)  -  Sets the description of this ticket
•   setPriority(int $priority) - Sets the priority of this ticket; the priority parameter can be a combination of the following constants: ACTIVECOLLAB_PRIORITY_LOWEST, ACTIVECOLLAB_PRIORITY_LOW, ACTIVECOLLAB_PRIORITY_NORMAL, ACTIVECOLLAB_PRIORITY_HIGH, ACTIVECOLLAB_PRIORITY_HIGHEST
•   setTags(array of string $tagArr) - Sets tags for this ticket
•   setVisibility(int $visibility) - Sets the visibility of this ticket; the visibility parameter can be a combination of the following constants: ACTIVECOLLAB_VISIBILITY_PRIVATE, ACTIVECOLLAB_VISIBILITY_NORMAL
•   setDueOn(timestamp $date) - Sets the date when the ticket is due
•   setParentId(int $parent_id) - Sets the parent for this ticket
•   setMilestoneId(int $milestone_id) - Sets the milestone for this ticket
•   setAssignees(array of int $assignees, int $responsible_person) - Sets assignees and responsible person for this ticket
•   addAttachments(array of file $arr_files) - Adds array of files to a ticket
•   save(void) - Saves the ticket object into activeCollab