01. Frequently Asked Questions

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Table of Contents

  1. Licensing and Editions
    1. Is $249 for Small Biz or $499 for Corporate license a one time fee?
    2. What's the difference between activeCollab Small Biz and activeCollab Corporate?
    3. If I purchase activeCollab Small Biz, will I be able to upgrade to Corporate in the future?
    4. Can our entire office use it for that fee or we need to pay license per user?
    5. What does the Support and Upgrades Subscription include?
    6. Can I remove the "activeCollab powered" graphic from the footer?
    7. Can I offer activeCollab to my clients?
    8. Do you offer a special pricing for non-profit and/or academic organizations?
    9. Do you offer a white label license?
  2. Demoing activeCollab
    1. I would like to try activeCollab before I purchase it. What options do you offer?
    2. I can’t find some of the Modules in the Hosted Demo. Is this a fully featured activeCollab installation?
    3. My Hosted Demo is about to expire. Can you extend it for a couple of days?
    4. Can I pay for a Hosted Demo each month and have you host it for me?
    5. My Hosted Demo has expired. How long will my demo data be kept?
    6. How can I export my Hosted Demo data to my paid activeCollab installation?
  3. Ordering activeCollab and Refunds
    1. How can I buy activeCollab?
    2. Do you accept Purchase Orders? How this payment method works?
    3. Do I need to pay VAT when purchasing activeCollab?
    4. I made the payment but never heard back from you! What's going on?
    5. Can I get a refund if I'm not satisfied with the product? How does that work?
  4. Other
    1. What is the installation URL? Can I change it later?
    2. Which version of activeCollab do I have running?
    3. What is Installation/Upgrade credit? How can I use it?
    4. Can you customize activeCollab for us? Or develop a custom Module that we really need?
  5. Migration from Basecamp to activeCollab
    1. How much does the migration from Basecamp to activeCollab cost?
    2. Who can transfer the data from Basecamp to activeCollab?
    3. Do activeCollab and Basecamp have the same features?
    4. Will all my data be transfered into activeCollab?
    5. How can I transfer my data from Basecamp to activeCollab?
    6. How will my data be imported? Will everything be the same as it was in Basecamp?

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