I made the payment but never heard back from you! What's going on?

After purchasing the activeCollab license, our payment gateway (FastSpring) sends transaction information back to our website. Afterwards your license will be created automatically and added to your profile page at www.activeCollab.com.

If you have made a payment and haven't yet found any license information on your profile page, then one of the following may have occurred:

1. FastSpring held your order for additional verification (this could happen with some PayPal payments);
2. The payment method you selected is not instant (for example if you chose to pay by Purchase Order);
3. Payment is a subject to manual approval (eg. a Purchase Order which needs to be checked and approved manually).

Until the order is processed and verified, our website will not be aware of the transaction, and so cannot create a license for you. If nothing appears after some time, please contact us and we'll check your current transaction status.

Once your license is created, the system will send you an automatic e-mail with the license details. Please make sure that it does not end up in your junk mail folder or gets trapped by anti-spam software.