Tickets

Tickets can be used to make it easier for you to handle even the most complex jobs. Tickets can stand alone or be related directly to a Milestone. They can also have an unlimited number of attachments and comments and can be broken into smaller tasks.

When you click on the Tickets project tab, youʼll see the list of active tickets grouped by Milestone. If there are Tickets which are not related to a Milestone, they will be listed after the Milestones group, placed under Unknown Milestone at the end of the page.

Tickets are sorted by their creation time, but you can reorder them by dragging and dropping as you wish. You can even drag a ticket to another Milestone.

To create a Ticket, click on the New Ticket button:

The only required field for a New Ticket is a ticket summary. However, you can also provide a full description; select a Milestone and Category; attach files; set a priority; add tags; pick a due date; and define a visibility level for that Ticket if you wish. Tickets can have any number of people assigned to them, but one person must be marked as responsible. All assignees will also automatically be subscribed to any updates to the ticket.

All tickets can be organized by category and all available categories are always listed as tabs on the right side of the Tickets list. To browse tickets for any category, simply click on the appropriate category tab name.

To manage categories, click on the Manage Categories tab at the bottom of the list. A tool that enables you to create a new ticket category, or rename and delete existing ones, will pop-up: