Yes, it is. When you purchase an activeCollab license you can use it for as long as you want - there is no time limit on its usage.

As well as a license to use activeCollab indefinitely, each purchase also includes one year of free Support and Upgrade Subscription.

If you wish to have access to new upgrades and official activeCollab support after the first year expires you will need to renew your Support and Upgrade Subscription. Renewal is optional and it is completely up to you to decide whether or not you wish to purchase this extension. Either way, you will be able to use your copy of activeCollab for as long as you want.

Both editions of activeCollab - Small Biz and Corporate allow you to manage projects and collaborate with co-workers. The main difference between them is in the range of work that you can manage with each one, because of the difference in the number of features that each edition offers.

activeCollab Small Biz has basic project management and collaboration features (such as Checklists, Discussions, file sharing, etc.) that will enable you to organize your projects and to keep track of all recent events using activeCollab.

On the other hand, activeCollab Corporate offers more advanced project tools (such as Tickets, Pages, the Source Module, etc.), together with a few specialized Modules (like Invoicing, Time Tracking, Status messages) that will help you run your business more effectively.

You can see a table showing the full comparison of features supported by each edition on our Pricing page.

If you already have activeCollab Small Biz, you can upgrade to activeCollab Corporate at any time. The price of the upgrade covers the difference in license prices ($250).

To upgrade simply:

• Visit your www.activeCollab.com profile page;
• Click the Upgrade link on the right side of the license info box;

• A purchase form will appear. Fill it out and make the payment;
• Now follow these instructions where everything you need to know on upgrading your copy of activeCollab is explained.

Collaboration only makes sense if you bring everyone aboard! Thankfully in activeCollab there's room for all your co-workers, clients, suppliers and associates, with no limit to the number of people that you can include.

In activeCollab users are organized into a Companies. You can create as many Companies as you wish and have unlimited number of users in each one, allowing you to have everyone - even your clients - working with you in your activeCollab.

Take a look at this article to learn how to set-up all the users you'd like on activeCollab.

The activeCollab Support and Upgrade Subscription service allows all activeCollab users to take advantage of A51's services.

The Support and Upgrade Subscription includes:

1. Access to official support,
2. Access to all activeCollab editions released during the time your subscription is valid.

The first year of the Support and Upgrade Subscription is free and is included in the original price of your activeCollab license. After the first year expires, you are free to decide whether or not you wish to extend your Support and Upgrade Subscription. It's completely optional.

If you do wish to extend your subscription and continue to have access to our support service as well as all new releases of activeCollab, you can do so via your www.activeCollab.com profile page:

The price for a yearly Support and Upgrade Subscription is $99 for activeCollab Small Biz and $199 for activeCollab Corporate.

Yes, you can remove the activeCollab Powered graphic from the footer of your activeCollab and also replace it with your own company name if you wish. To do so you wil need to purchase a Branding Removal license.

The price of the Branding Removal license is $199, which can be purchased from your www.activeCollab.com profile page:

To find out more about the activeCollab Branding Removal License, as well as a more detailed description of what this license includes, please see this article.

The simple answer is: Yes, you can offer activeCollab to your clients as long as the license is purchased directly from us (by your client or by you) and as long as your clients are aware that they are using activeCollab.

You are even free to charge your clients for some value added services (such as localization, installation, maintenance, customizations etc), but you cannot charge them for the software itself. Prices listed on our website are the same for everyone.

You are also free to remove the 'activeCollab Powered' graphic from the footer if you wish, but you will need to have a Branding Removal License to do so. This license is not a white label license and you can't use it to sell activeCollab as your product. You can find out more about Branding Removal License here.

To sum up, you can charge for additional services that you provide to your clients, but only after a license is purchased from our online store at www.activeCollab.com. You can't introduce activeCollab as your product, change its name and resell it, or create a hosted service where you will charge your customers for access. All of these matters will be treated as a copyright and trademark infringement, and as such will be dealt with legally.

No, we don’t have a special price for non-profit and academic organizations.

Our company policy is to treat all our customers in the same way and to give the same level of service to everyone. We think that it would not be fair to companies who have already paid full price for activeCollab, if we make an exception for others.

Thank you for your understanding.

Sorry, we do not offer a white label license or have any plans to introduce one.

All activeCollab licenses need to be purchased directly from the activeCollab Store and anyone buying or using the system must be aware that they are using activeCollab.

You are welcome to try out activeCollab before you make the decision to buy it. We offer a Free thirty day Hosted Demo on the Free Demo page of our website.

This mean that we will host activeCollab installation for you for thirty days that you can use to test it out. In this way you don't need to install or download anything. All you need to do is to fill out a simple form and you can start using your demo edition of activeCollab in minutes!

Once your Free Hosted Demo expires after thirty days you can decide whether you wish to purchase a full activeCollab license and migrate all Demo data to your server. We will keep the information you used to test activeCollab for another thirty days and you can export it from our website at any time in this period.

Another option that you have when testing out activeCollab is the 30 day money back guarantee. If you wish to test the system on your own server, see how some of the third party modules match with your existing set-up; and generally use it in 'real life' conditions; you can purchase an activeCollab Small Biz or activeCollab Corporate license and set-up and use it for a month. If you are not satisfied and find that activeCollab is not a solution for you, just let us know within 30 days and we will give you a refund, no questions asked!

The activeCollab Hosted Demo is a fully featured installation of activeCollab Corporate. You can find all of the modules available in the Corporate edition of activeCollab here.

A blank installation of the system is created with the default setup, with some Modules not installed. To find the list of uninstalled modules, just take a look at the list of Available Modules under Administration > Modules. These include Modules like Checklists, Invoicing, Source and Status Updates. All you have to do to one of these module is click the Install button next to it and it will then be available in your activeCollab Hosted Demo setup.

You will be able to test only Modules made by A51 in the Hosted Demo. Modules made by members of our community (third party modules) are not available for trial in the activeCollab Hosted Demo. If you wish to try some of these out, please contact the Module developers directly and ask if they have a trial available.

After your Free Thirty Day Hosted Demo expires you can't extend it any more.

Demo platform is here to test the system and see it's features in action. We hope that you will have enough time to check everything up and find out if activeCollab meets your business requirements.

If, in some cases, you still need more time, please contact us and we will see if there is anything we can do. Effectively, the 30 day demo is the most you can get, but we understand that sometimes difficult circumstances can arise, so we will hear you out and do our best to help if we can.

Unfortunately, you can't use activeCollab Hosted Demo in this way.

Paying a monthly fee for the demo extension would mean that we host and maintain activeCollab for you. The Hosted Demo platform is just here to introduce you to activeCollab and to demonstrate all of the features and capabilities of the product. It's here to help you make a final decision about whether you are going to opt for a full license or not.

Once you have tried activeCollab and evaluated it, you have to choose to buy a license or not. If you decide that activeCollab is not the tool for you, you can just walk away. The data from your hosted demo will be saved for another 30 days after your demo expires and may be exported if you wish (by using the appropriate link on your www.activeCollab.com profile page). On the other hand if you decide to purchase a license we can help you transfer your demo data to your new installation of activeCollab!

Your Hosted Demo will expire after 30 days. Your demo data will be kept for the next 30 days after your demo has expired.

For example, if you have create a demo on January 5th, it will expire on February 5th, and your data will be saved until March 5th.

You can export your demo data at any time, even while your Hosted Demo is still active. You can just use this data for your archive, or you can import it straight into a freshly installed copy of activeCollab. Once the 30 days have passed we will delete all the data from our servers, so please make sure you have created backups in time if you need them!

If you purchase a full license, you can also choose to import all the data from your demo if you wish.

The following tips should help depending on your scenario:

1. Bought activeCollab Corporate from the same account as you were using to run your Hosted Demo - you can get your demo data from your www.activecollab.com profile page via the Export Data link. After clicking the link, you will get a zipped archive file. When unpacking it, you will see the instructions.txt file inside, where all further steps are explained.

1. Bought activeCollab SmallBiz - please contact us and we will send your demo data to you. Additional help is necessary in this instance because the demo runs on a Corporate edition of activeCollab and our technicians will have to first clean up your archive from the specific Corporate-only data. Though, if you prefer you are free to do so by yourself. You can find detailed comparison between activeCollab SmallBiz and Corporate editions on this page. When you are ready, please contact us and we will send you the exported archive.

2. Bought an activeCollab license from a different account than the one you were using for running the Hosted Demo - please contact us and sent us the email address your run your demo account from.

3. Bought the license and can’t find the export link on your profile page - contact us and we’ll sort this out for you.

To purchase activeCollab license all you need to do is to click Buy Now button on the Pricing & Buy page.

This link will lead you to the purchase form where you can buy the license and additional services you need. When filling out the form you need to submit three types of fields:

1. Order Details, such as some basic information about you and your company;
2. Payment Method, choose the one that fits you best. Supported payment methods are Credit card payment, PayPal payment, and Purchase Order;

After making the payment you will be notified that your activeCollab license is available on your www.activeCollab.com profile and you will receive the invoice.

If you already have your www.activeCollab.com profile page, that you have created to try out our Hosted Demo (for example), the best way for you to make a purchase is to log in first and then go trough all the described steps. Your new license will be added to your existing account and you'll be able to use it immediately.

Yes, we accept Purchase Orders. If you wish to purchase activeCollab using this payment method, just choose the Purchase Order option in the Payment Method box of the activeCollab purchase form.

Soon after you submit the request, we will receive a notification that you have ordered one or more licenses of activeCollab Corporate or activeCollab Small Biz. This order will then need to be approved, which is a manual process and may take up to two business days.

After the approval, you’ll get an email containing the Invoice and further instructions. Your license and installation files will be available on your activeCollab website profile page immediately after approval. You are free to install activeCollab and to start using it.

You can then make a payment in the next 30 days by using your Credit Card or PayPal account.

If you experience any difficulties during the Purchase Order process, feel free to contact us and let us help you.

VAT is added to the total price of your activeCollab products and services order only if your company is form a European Union country.

If you are a European Union company, just insert your VAT ID into the purchase form so you can apply for a tax return. On the other hand, if you’re buying activeCollab a private customer you’ll need to pay the VAT added to the price of the license you're buying.

In countries outside the EU, activeCollab is tax free.

After purchasing the activeCollab license, our payment gateway (FastSpring) sends transaction information back to our website. Afterwards your license will be created automatically and added to your profile page at www.activeCollab.com.

If you have made a payment and haven't yet found any license information on your profile page, then one of the following may have occurred:

1. FastSpring held your order for additional verification (this could happen with some PayPal payments);
2. The payment method you selected is not instant (for example if you chose to pay by Purchase Order);
3. Payment is a subject to manual approval (eg. a Purchase Order which needs to be checked and approved manually).

Until the order is processed and verified, our website will not be aware of the transaction, and so cannot create a license for you. If nothing appears after some time, please contact us and we'll check your current transaction status.

Once your license is created, the system will send you an automatic e-mail with the license details. Please make sure that it does not end up in your junk mail folder or gets trapped by anti-spam software.

activeCollab is backed by our 30 day money back guarantee.

In case you find that activeCollab doesn't fit your business needs or you have some other issue with it, feel free to contact us any time within the 30 days of your purchase to ask for a refund.

We will return the full amount of money that you have spent in the activeCollab Store, with no questions asked. Naturally we would also appreciate any feedback you could share with us, so we can learn more about why activeCollab was not right for you and to help us to improve our product.

The installation URL is the web address where your activeCollab setup will be installed.

For example, if you want to install your activeCollab at http://www.example.com/projects, then you should put http://www.example.com/projects into the Installation URL field on the purchase form.

In case you are unsure about the exact URL you are going to use, you can enter http://www.example.com or localhost and complete the order.

The Installation URL can then be changed later from your activeCollab.com profile:

Your URL change request will be approved automatically and soon after you will receive an email with further instructions. In case you make a mistake and wish to change your installation URL again, just repeat the same process and you will receive another email. However if you want to change your Installation URL for a third time in 24 hours, then you will have to wait for a manual approval from us. After our team approves it, you will receive an email with further instructions.

Information about the version of activeCollab that you are using is available from the System Information block in the Administration page of your activeCollab setup:

To access this page you will need to be an Administrator (ie. have the Administrator System Role) in activeCollab.

Installation/Upgrade Credit is an additional service from the activeCollab development team.

If you purchase this service we will either install or upgrade your activeCollab system for you - all you need to have is a valid activeCollab license and available Installation/Upgrade Credit. You can buy credit from your www.activeCollab.com profile page. The price of one Installation/Upgrade Credit is $49 and can be used for a single installation or upgrade.

After you get your Installation/Upgrade Credit, please email us at support@activecollab.com and send us login details for you FTP and database connections and we will handle everything else.

What you will receive:

• Installation of a new activeCollab setup on your server;

• Upgrade of any activeCollab edition to the latest version;

• Minimal downtime (usually just a few minutes) and maximal efficiency.

We don’t offer a customization service for activeCollab.

All our resources are focused on activeCollab development and maintenance and we cannot redirect them to any customization jobs at the moment.

If you wish to have a custom Module created or to have your copy of activeCollab adjusted to your specific business needs, you can do it by yourself or look up an available developer on our Marketplace Forum.

The migration from one project management system to another is free of charge.

All you need is a valid activeCollab license and you can migrate your data to either of activeCollab's packages: Small Biz or Corporate.

Anyone can transfer their data from Basecamp to activeCollab. All you need is a valid activeCollab license and a copy of the data on your Basecamp account.

To start the migration you should begin by logging in to your account on the activeCollab website. If you haven't bought activeCollab yet you will automatically receive an account upon purchasing a licence. Once your account is set-up, please make sure you keep the login details in a safe place, because you will need to use them later on the Migration Center page to start the transfer process.

You will also need to export the Basecamp XML file before you start the migration process. This is something that only the Basecamp account owner can provide, so if you're not the account owner just get in touch with the person who is and let them know what you need - the Basecamp XML file and the Basecamp account owner's login details. Since the account owner is authorized to do everything, it would be the best to go trough a data migration process in this way.

Now that you have your activeCollab license and Basecamp XML file, you can start the data transfer.

activeCollab and Basecamp are both project management tools with a lot of things in common. But since they approach project management in different ways, there are also a few key differences between the two systems.

Features that you will find in both activeCollab and Basecamp are:

• Dashboard, with latest news and updates;
• Search, that is easily accessible;
• Milestones, to highlight the important stages of your projects;
• Time records, for tracking time spent on projects;
• Files, uploaded in the system;
• A discussion area where you can talk with your team, named Messages in Basecamp, and Discussions in activeCollab;
• Collaborative writing tool, called Writeboard, or Pages as we call it in activeCollab. The content of your Writeboards will not be imported in activeCollab, but please note that these two tools offer the same functionality.
• Tasks, presented as the To Do List in Basecamp and Tickets or Checklists in activeCollab; and an Administration area, that helps you adjust the system to your needs.

These features are not identical of course but the ideas behind them and the functionality is the same.

Besides the features listed above, you will also find a few other handy features in activeCollab. You can see the entire feature list on this page, but we'll also mention a few of them here:

• Documents,
• Invoicing,
• SVN Integration,
• Public Submit,
• Status Messages.

Of course, it is completely up to you to decide which ones you will use in your setup. As a modular system though, activeCollab will always give you the freedom to tailor things to your own needs.

Our Basecamp Migration process is designed to move as much data from your Basecamp account as possible. In fact, it will cover pretty much everything: companies and users, projects, messages (and their comments), To Do lists (with their items and comments), files with older versions and more. Once the data import is done, you can continue working from wherever you were before the import.

To transfer your data from Basecamp to activeCollab there are two simple things that needs to be done. First you need to export your Basecamp data into a format that activeCollab will recognize, and then you need to import the same data into your installed copy of activeCollab.

To do this all you need to do is follow a few simple steps and you'll be working with your Basecamp data on activeCollab in no time.

Start by visiting our Migration page on the activeCollab website, paying particular attention to the instructions on the right. You will be asked to:

• Log In by using the same credentials that you used when creating the account on our website (verifying you as an activeCollab license owner and authorizing you to continue).

• Provide Your Basecamp Set-up Details such as subdomain name (instead of "mycompany.basecamphq.com, only "mycompany" will do the work), username and password. This is also the place where you can specify if you're using SSL (a secure connection) or not.

• Upload the Basecamp XML File that you have previously downloaded from Basecamp. You will also be asked what kind of activeCollab license you will be using (Corporate or Small Biz) so that the system knows how to arrange your data and export it in a suitable format for uploading to your account later. If you are an activeCollab Corporate owner you will be able to choose how you want your To Do Lists to be exported (as Tickets or Ticket Categories). If you have chosen activeCollab Small Biz, your To Do Lists will still be imported as Checklists with related Tasks, and all your comments will be placed in proper Discussions. Once you're happy with all the settings, simply upload the XML file and click the Export button.

• Export Data. You'll now see a progress bar showing you how long the export process will take and, after it's completed, you'll be able to download your freshly re-configured Basecamp data here.

Now that you have your Basecamp data in a suitable format, you can import it into your own installation of activeCollab. Here's how:

• Install the activeCollab Import Module, this module is shipped with your activeCollab installation, and you will find it in the Admin > Modules area on the list of Available Modules. Just click the Install button and you will find Basecamp Importer Module enabled in your activeCollab in no time.

• Upload the content of the exported data file on your server. The zipped file that you generated in the previous process (containing the re-configured Basecamp data) should now be unpacked and uploaded to your server, under the /import folder. Please make sure that this folder is writable.

• Import your Basecamp data. A new icon will now appear in your activeCollab Admin in the Tools section - called the Importer Module. Visit this section and you'll be able to chose which data you want to make available in your activeCollab setup. Then simply click the Import button next to the Projects you wish to have in activeCollab and in a few moments you'll be working with all your old Basecamp data in a brand new environment!

If you have any additional questions after reading these instructions, remember that we're here to help. Just let us know if you need our assistance and we hope you'll enjoy working in activeCollab.

All the data you had in your Basecamp account will also be available in activeCollab but with a few important changes occur due to some differences in the structure of the two systems.

In order to get the most out of your activeCollab setup, you may wish to bear the following things in mind:

• At the beginning of the import process, when you visit the Importer page, you will be able to choose who in activeCollab can see the objects that were marked as Private in your Basecamp setup. Since activeCollab offers a wider range of Roles and Permissions than Basecamp does, we suggest you allow only Administrators to see Private Objects at this point. After you complete the import process, you will be able to do some fine tuning and choose exactly who can see and access, not only Private objects, but also other important parts of your project management system.

• While Basecamp allows you to have several users with the same email address, in activeCollab each user must have a unique email. To solve this issue (if we come across it during the Basecamp data export) here's what we do: if the email address of the user is user@email.com and it appears more than once, all the other email addresses will be in the form of email+dulpicate1@email.com, email+dulicate2@email.com, etc. Please make sure you have informed your users about this, if it is likely to affect them, so they can change their email address after logging in.

• All Basecamp users will now be able to login to activeCollab by using their Basecamp email address and the username they had in Basecamp as their password. For security we advise you to ask them to change their password after logging into activeCollab for the first time.

• The Admin user making the data import will be assigned as Project Leader on all of the imported projects. If you wish though, you will be able to select another Project Leader for each project, which you can do via the Project Overview page.

• Since Milestone comments are not supported in activeCollab at the moment, all the comments you had in Basecamp on Milestones will be imported in activeCollab as a Discussion related to that Milestone. You will easily recognize these as they will always have the same name as the Milestone in question.

• If there are any time records in your Basecamp data made by a user you have previously deleted, these time records will be assigned to the name 'Unknown User' in activeCollab.

• In case you came across some files that has 0kb, these files were probably not exported properly. Please try to go trough the Basecamp data export again, and if you still see files with 0kb, and you know that they should be here, contact us, and we'll help you locate them.

One of the most important things to be aware of in the import process is that you can have all your Basecamp tasks available in activeCollab in the format that you prefer.

If you are an activeCollab Small Biz owner, your To Do Lists will be imported as Checklists, with To Do Items as appropriate Tasks for that Checklist.

If you had some comments related to To Do List, or an Item, they will be imported in a Discussion section. On the other hand, if you have opted for activeCollab Corporate, you will have a flexibility to select one of two ways for your tasks to be sorted:

• To Do Lists imported as Tickets, and To Do Items as Ticket Subtasks - activeCollab Subtasks do not support comments, so any discussion threads you had for these Items will be placed in the Discussions tab. You will recognize these easily, because they will have the same name as the parent To Do List.

• To Do Lists imported as Categories, and Items as Tickets in that Category - Categories for To Do Lists are not available in Basecamp, so we've made a few small adjustments:

1. If the name of the list is longer than 25 characters, it will be shortened to fit the category display under the Tickets tab;
2. Since Private Categories are not available in activeCollab, all To Do Lists that were marked as private in Basecamp will become visible, but all of their tasks will be marked as private. Now in activeCollab, users who are not allowed to see private objects will only see the name of the category, but not the tasks itself.
3. Because activeCollab Categories can't be archived, all categories, even the ones created from completed To Do Lists, will always be visible;
4. Categories in activeCollab can't be related to a Milestones, so that connection is lost. Don't worry though because all To Do Items (that are now in activeCollab as Tickets) will still be properly connected to the original ToDo List's Milestone.