- Bigger Tasks, Issues, Subprojects and More
Tickets are essentially tasks, but their rich features let you use them for many different things, depending on your needs. They are great for tasks that take longer time to get completed, that evolve through time, or in situations when you need the ability to discuss a task with your team or a client.
- Categories and Milestones
Tickets can be sorted in categories and associated with milestones. Both relations are optional. When ticket is completed, it's moved to Archive for future reference.
- Break Ticket Into Smaller Tasks
Use subtasks to break a ticket into smaller steps and to execute them one by one. Each subtask can have due date, priority and a list of assignees.
- History
Changes made to a ticket are tracked so you can always know what, when and who made a change.
- Comments
Tickets support an unlimited number of comments. Use them to discuss a ticket with your colleagues and clients.
- Unlimited Number of Attachments
People can attach any number of files to a ticket. System will recognize images and create thumbnails. For other types it will use appropriate filetype icons.
- Email Notifications
Users subscribed to a ticket will receive email notification when it is commented, completed or reopened.