Ticket Assignment Notification
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Recent posts in this topic
Pro
When a person is assigned to a ticket after the ticket is created, it would be nice if they could receive an e-mail notification for the ticket itself. If I want to notify someone that I have assigned them to an existing ticket I have to subscribe them to the ticket and then post a comment.
J.R.
Staff
Ilija Studen
on Oct 16. 2007. 5:14 pm
You want to notify users on assignment changes when users are added or removed from a task / ticket?
activeCollab team member | LinkedIn
Pro Ilija Studen:You want to notify users on assignment changes when users are added or removed from a task / ticket?
Yes. I would also like to notify them when the priority or due date changes. This way they can know if a ticket gets escalated.
J.R.
As my company is looking to consolidate applications, this functionality is highly desired.
We are interested in jetisoning Bugzilla, in hopes of keeping everything under one roof. The email functionality would really help in that way. We do not have the great need for the fine level bug tracking that bugzilla offers, and as such the tickets system in activeCollab is fine.
We are interested in jetisoning Bugzilla, in hopes of keeping everything under one roof. The email functionality would really help in that way. We do not have the great need for the fine level bug tracking that bugzilla offers, and as such the tickets system in activeCollab is fine.
I have just gone through a guided tour with one of our IT dept. I noticed that the email templates do not show any email options for Tickets. Is this correct, or do I have a partial installation. I would expect that Tickets would have a very robust email template setting under the the
"Dashboard» Administration» Settings» Email templates» All". But I see nothing. Any help is appreciated.
I only have the following available:
system
* Email template new_user
* Email template forgot_password
resources
* Email template new_comment
* Email template task_assigned
* Email template task_completed
* Email template task_reopened
discussions
* Email template new_discussion
files
* Email template new_file
* Email template new_revision
pages
* Email template new_page
* Email template new_revision
---
regards,
david
"Dashboard» Administration» Settings» Email templates» All". But I see nothing. Any help is appreciated.
I only have the following available:
system
* Email template new_user
* Email template forgot_password
resources
* Email template new_comment
* Email template task_assigned
* Email template task_completed
* Email template task_reopened
discussions
* Email template new_discussion
files
* Email template new_file
* Email template new_revision
pages
* Email template new_page
* Email template new_revision
---
regards,
david
Pro dshupe:
resources
* Email template new_comment
* Email template task_assigned
* Email template task_completed
* Email template task_reopened
I believe it uses these templates.
J.R.
Staff
Ilija Studen
on Oct 22. 2007. 8:27 pm
task_assigned, task_completed and task_reopened are used by Tickets, Tasks and Milestones.
activeCollab team member | LinkedIn
OK, so something else is going on with our install. All other email come through, except Ticket assignments.
Thanks and Sorry.
Thanks and Sorry.
Pro
Are you assigning the tickets as you create them or after the tickets have been created?
J.R.
