Suggestions for handling small tasks
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Recent posts in this topic
jwtdigital
on Nov 20. 2007. 9:39 am
Hello,
A lot of our workload consists of small amends or updates, maybe a couple of hours work. It's not worth starting an entire project for these tasks so I wondered how other people might use ActiveCollab to handle smaller projects? I thought 'tickets' might be the answer but it seems there MUST be a 'parent' project before tickets can be assigned.
Ideally we would just like to open a ticket, associate it with a client and assign it to a member of staff to carry out the tasks.
Ticket/Project numbering would also be VERY useful for us.
Thanks
A lot of our workload consists of small amends or updates, maybe a couple of hours work. It's not worth starting an entire project for these tasks so I wondered how other people might use ActiveCollab to handle smaller projects? I thought 'tickets' might be the answer but it seems there MUST be a 'parent' project before tickets can be assigned.
Ideally we would just like to open a ticket, associate it with a client and assign it to a member of staff to carry out the tasks.
Ticket/Project numbering would also be VERY useful for us.
Thanks
Ilija Studen
on Nov 20. 2007. 12:31 pm
A friend of ours has a project where he puts all this "small projects that are not projects" as tickets. Tickets support time tracking, can have subtasks, can be discussed, support email notifications etc. Works well for his team.
activeCollab team member
jwtdigital
on Nov 21. 2007. 11:20 am
Thanks Ilija. Unfortunately we would need a way of associating individual tickets with clients.
Since everything in AC is project-based, and all projects are linked to a single client, I doubt it will be possible, unless you create that "generic" project for every single client you manage...
cbtrussell
on Nov 27. 2007. 1:10 am
We're planning on creating a generic 'maintenance' project for handling requests that aren't associated with a pre-existing project/development effort. Now this precludes any sort of client interaction, but for small maintenance requests, we don't need the clients to interact with aC... just a place to post tickets, assign responsibilities, etc related to the update.
