Clients attempting to access restricted functions see 403 errors
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cbtrussell
on Nov 29. 2007. 12:01 am
aC allows client users to be restricted from accessing certain areas of the site. So far so good.
Issue #1 - Users without access to a functional area should not see that menu item in the nav bar. (If user can't view/add/manage tickets, the tickets tab should not be visible).
Issue #2 - IMPORTANT - When a client user attempts to access a function they don't have permission to use, they are given a nasty 403 error. That is a deal breaker for us and so far, the only real glaring defect we've found in the application that prevents us from inviting customers to use the tool.
Ilijah - are these issues you're planning to address in an upcoming release? I was honestly surprised to find the 403 error because it's the only example of a glaring defect in an otherwise polished initial release.
Looking forward to your comments!
Thanks,
Brandon
Issue #1 - Users without access to a functional area should not see that menu item in the nav bar. (If user can't view/add/manage tickets, the tickets tab should not be visible).
Issue #2 - IMPORTANT - When a client user attempts to access a function they don't have permission to use, they are given a nasty 403 error. That is a deal breaker for us and so far, the only real glaring defect we've found in the application that prevents us from inviting customers to use the tool.
Ilijah - are these issues you're planning to address in an upcoming release? I was honestly surprised to find the 403 error because it's the only example of a glaring defect in an otherwise polished initial release.
Looking forward to your comments!
Thanks,
Brandon
Ilija Studen
on Nov 29. 2007. 1:17 am
Hi Brandon,
What are the cases when clients are provided with a link to a page or tool they don't have access or permission to use? Basically, pages and tools should never appear to users who can't use them.
We'll see to improve error messages and provide more useful tools when displaying than, but I still don't have any details on how and when it will be done.
What are the cases when clients are provided with a link to a page or tool they don't have access or permission to use? Basically, pages and tools should never appear to users who can't use them.
We'll see to improve error messages and provide more useful tools when displaying than, but I still don't have any details on how and when it will be done.
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