I think it would be REALLY handy to have a common XML format for loading tickets. This way I could take data from other systems (discrepancy reporting, etc...) and quickly load the data. Here's our format, for example. It is cored around a CBT specialization, but could easily be generalized.

<report type="feedback" title="" pullDate="3/19/2008">
<item storyboard="43WhatCanYouDo" rpt_Date="Thursday, February 14, 2008" status="">
other is not spelled correctly in the third sentence.
</item>
</report>

Could easily be adapted to:

<ticket projectID="12" milestoneID="383" category="feedback" pullDate="3/19/2008">
<item title="Problem with X" rpt_Date="Thursday, February 14, 2008" status="" dueDate="4/15/2008">
This isn't working, here's what I did...
</item>
</ticket>