A number of our client personnel are not, naturally, of the nature to notice and understand that you must subscribe someone to a new ticket if you want them to receive notification. Perhaps we should work better on educating such clients; perhaps they are not the sort of clients we really want, after all.

Nonetheless, if would be useful if, when a client creates a ticket, discussion or other item, we could set some user (such as the project leader) to be subscribed by default.

As always, my thanks for your time.