Recent posts in this topic
Ilija Studen
on Feb 25. 2008. 9:40 am
Brian:Ilija, my sense is that you don't see this issue as a priority but I think Brandon's comments point out that the longer you wait to address it, the more difficult it is going to be for you to make any changes. And without those changes, you're constraining new customer adoption.
Next version of activeCollab is frozen so no new features or major adjustments will be made until it's launched. It's just one of the methods to make sure that software is shipped - as soon as development hit "feature freeze" no new features or big system changes is being introduced. Every new feature added after that is potential treat and could make testing more complicated and delay the release.
When done we'll consider this change to be introduce in one of the later release, but currently our priority is to ship v1.1.
activeCollab team member
Ilija you have a wonderful product. I like aC. However, I would like to tell others "I love aC".
We consciously avoided the Corp version to keep things simple. Money was not the issue, we wanted a "basecamp" like product were they advertise "we offer less features than the competition". After 23 years of engineering I am convinced most people can design a complicated system; few can design a simple system that performs.
That said, add me to the list of those who assumed tickets were the traditional "trouble tickets", not an alias for "tasks" or "checklists". When your pinched for time it is easy to miss. So for marketing purposes I would look at this hard Ilija, most likely this issue will not go away for future customers.
Currently we use the small biz version like this: Projects > Milestones > Checklists > Tasks
But as pointed out in prior posts, this is flawed. For what it is worth here is how I would recommend fixing the warts:
First, the small biz product needs to stand on it's own two feet, no compromise. This means "checklists" need people and deadline assignments. When selecting the checklist tab they need to be sorted by milestones. Printouts need to show the full path and be sorted by project, milestone, checklist and task. Small Biz needs the calender. A calender is not an option, it is essential to complete the small biz product.
Second, the Corp version should have simply "more" for those who need it. I would suggest:
1. Projects > Milestones> Checklists> Tasks > Sub-Tasks (sub-tasks & task comments would be worth the price of admission)
2. Traditional "trouble tickets" (again well worth the price if you need this functionality)
3. Time Tracking
4. Pages
To clarify: for marketing, upgrades, user interface consistency, and development sake I would only add features to the same path to differentiate small-biz from Corp. I would drop having two paths (checklists for small-biz and tickets for corp ) as it is today.
We consciously avoided the Corp version to keep things simple. Money was not the issue, we wanted a "basecamp" like product were they advertise "we offer less features than the competition". After 23 years of engineering I am convinced most people can design a complicated system; few can design a simple system that performs.
That said, add me to the list of those who assumed tickets were the traditional "trouble tickets", not an alias for "tasks" or "checklists". When your pinched for time it is easy to miss. So for marketing purposes I would look at this hard Ilija, most likely this issue will not go away for future customers.
Currently we use the small biz version like this: Projects > Milestones > Checklists > Tasks
But as pointed out in prior posts, this is flawed. For what it is worth here is how I would recommend fixing the warts:
First, the small biz product needs to stand on it's own two feet, no compromise. This means "checklists" need people and deadline assignments. When selecting the checklist tab they need to be sorted by milestones. Printouts need to show the full path and be sorted by project, milestone, checklist and task. Small Biz needs the calender. A calender is not an option, it is essential to complete the small biz product.
Second, the Corp version should have simply "more" for those who need it. I would suggest:
1. Projects > Milestones> Checklists> Tasks > Sub-Tasks (sub-tasks & task comments would be worth the price of admission)
2. Traditional "trouble tickets" (again well worth the price if you need this functionality)
3. Time Tracking
4. Pages
To clarify: for marketing, upgrades, user interface consistency, and development sake I would only add features to the same path to differentiate small-biz from Corp. I would drop having two paths (checklists for small-biz and tickets for corp ) as it is today.
John
