User X has been removed from ticket: should be "unassigned" or "unsubsubscribed"
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Pro
When unassigning individuals from a ticket, all users subscribed receive a notifications that the individuals have been removed from the ticket. This is inaccurate, imprecise and misleading :) so if it could be changed on your side... hacking on ours ...
Staff
Ilija Studen
on Jun 2. 2008. 7:38 pm
kthomas:This is inaccurate, imprecise and misleading :)
Why is it? Everyone involved with a ticket get notification that something changed. This notification is sent when person is added or removed from the ticket as well as person responsible for the ticket is changed.
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Pro
Well, if a person is unassigned, and remains subscribed, they haven't been removed from the ticket, they've been unassigned :). They're still a "part" of the ticket, and having a notice that says they've been "removed" is highly confusing, at least in English. The phrase we've substituted is "has been unassigned or unsubscribed."
