Auto-subscribe to items for project manager and authors

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avatar davidm Pro Jun 14. 2008. 3:35 am #1
Very often, my clients forget to set subscriptions when they create a task, a discussion... whatever. I have found myself several times discovering there was new discussions to comment on, or task to pickup, by checking up on my projects.

Would it be possible to have the option to automatically subscribe the author and the project manager for email notifications ?

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avatar davidm Pro Jun 16. 2008. 5:52 am #2
Anyone ?
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avatar cyandesign Pro Jun 18. 2008. 10:49 pm #3
Anyone? I'm having the same issues. Is there anyway to hac the system to have subscribe on as the default?
avatar cansado Pro Jun 20. 2008. 12:58 pm #4
Please answe the question, I also need that feature!
avatar Ilija Studen Staff Jun 20. 2008. 1:35 pm #5
I did, in this topic. It's not a solution, just a reply. We are aware of the issue and we'll see what we can do to keep management team notified about tasks and discussions clients add.
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avatar davidm Pro Sep 15. 2008. 7:07 am #6
It really would add great value to the notifications, clients keep on forgetting to subscribe me and it delays my reponse time... as suggested in the other thread I'll switch follow up method to RSS rather than email in the meantime.
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avatar Nathan S. Dev Sep 19. 2008. 2:30 pm #7
I agree with others in this and other threads that this option at least for administrators or project managers would be very valuable --- we only have a small team using the system right now and even then updates are posted to tickets and we're missing them because it seems we should have been updated via email notification. I'm not depending on email 100% but it does help with awareness of new items

I hope this is not viewed as a small issue to be addressed when time is available, but that it would have priority as missing communication from clients or team, is major --- I can understand for free users, or a non-commercial product but this appears to be a real issue for paying customers who most are probably the decision makers on the software.

That's just my two cents -- subscribing to all threads as the project leader or admin might seem like it's not the correct solution but I'd rather be auto subscribed and unsubscribe from the ones I recognize that I'm not needed on ... than to assume the client will post something and correctly subscribe me :) It's going to be hard to convince them it was their fault I didn't know... and RSS feeds are great suggestion of course, but there will be a lot of info flowing through there too... I'd rather not manage my email AND my rss feed watching for the same priority items.


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avatar Ilija Studen Staff Sep 19. 2008. 4:11 pm #8
We are aware of this problem and we've already have a solution in our development version that will be part of one of future versions. Subscribing to everything is not a solution in our opinion so we did the following:

1. When creating an object of any kind (ticket, discussion, milestone, tasks etc) author is automatically subscribed. You'll not miss a notification about something you posted, unless you opt to unsubscribe afterwards.

2. If there are no assignees / subscribers except author, project leader is automatically subscribed and notified. Project leader can decide later on what to do with the object, but important thing is that person responsible for project is notified that object without assignees / subscribers is being posted.

This seams to cover most of the problematic situations without the noise "subscribe to everything" feature would introduce.
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avatar Nathan S. Dev Sep 19. 2008. 4:18 pm #9
Sounds like a brilliant solution to me -- and one that for sure addresses my concerns, and many I have read here. Thanks for the update Ilija --- much appreciated.

Quick addition, any thoughts on when this might be available --- not exact timeframe but maybe an estimate?
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avatar Ilija Studen Staff Sep 19. 2008. 4:30 pm #10
As soon as possible :) We need this ourself so we'll see to get it in the next release, but I really cannot promise any timeframe at this point.
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