Fast ticket add module (add ticket from anywhere: mobile, popup, lightbox, sidebar)

1, 2, 3, 4, ... 6
avatar dardarlt Nov 24. 2008. 12:46 am #11
I'm not sure how did you extracted files. You can extract files or look into folder fast_add v.02 where you shoud put these folders.

Actually there are to folders:
fast_add from activecollab goes to: activecollab\application\modules\fast_add
fast_add from public goes to: public\assets\modules\fast_add

Have you done so? If so, please go to Admin -> Modules and install it.
avatar openmotive Pro Jan 30. 2009. 11:07 am #12
This is slick as, well, I won't say it here. Wow. What a timesaver this is going to be! And the idea to have it always open in a sidebar is brilliant, I probably wouldn't have thought of that (I never had a need for the sidebar before.)

Only one problem...e-mail notifications don't get created for the ticket assignment...so no one knows that they've been assigned to a ticket. New tickets DO show up in the RSS feed for a project. So, if we switch everyone from monitoring their e-mail to monitoring an RSS feed it might work...but that's a paradigm shift for us.

Thanks much for making and sharing this. Do you think there's an easy fix for getting it to trigger an e-mail notification like a normal ticket assignment would?

avatar Ilija Studen Staff Jan 31. 2009. 12:58 am #13
openmotive:
Only one problem...e-mail notifications don't get created for the ticket assignment...so no one knows that they've been assigned to a ticket.


activeCollab does send emails to assignees in following situations:

1. When ticket is created, initial group of assignees is automatically subscribed and notification is sent to them

2. If assignees change on a ticket (task or milestone), email with full list of changes is sent to both old and new assignees so everyone involved with a ticket know that change happened and who is not responsible for the ticket.
Follow @activecollab and activeCollab on Facebook.
avatar openmotive Pro Feb 2. 2009. 12:01 pm #14
Yes, ActiveCollab DOES send these e-mails out...if a ticket is created from within the ActiveCollab interface.

But when the ticket is created using this module, the e-mails do not seem to go out.
avatar Ilija Studen Staff Feb 2. 2009. 12:24 pm #15
Module author should check if he is calling ready() method of new ticket when ticket is created, people subscribed and all operation with new ticket done. Notifications are send only when everything is done and the ticket is ready and the only way to tell system that you're done is to call ready() method. This is just a guess though because I haven't checked the code.
Follow @activecollab and activeCollab on Facebook.
avatar openmotive Pro Feb 2. 2009. 12:37 pm #16
Thanks Ilija! Hopefully the developer is still interested in keeping this up to date. It's a fantastic idea that is really helping our workflow. The only hitch is the lack of e-mail notifications.
avatar Francisco Bricio Pro Jul 31. 2009. 2:07 am #17
Hello Dardarlt,

I'm on ver 2.1.3 and can't get this to work.
I uploaded files to the proper folder but when I try to activate the module I get:

Fatal error: require_once() [function.require]: Failed opening required '/home/gestiong/public_html/tracker/activecollab/application/modules/fast_add/FastAddModule.class.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/gestiong/public_html/tracker/activecollab/application/modules/system/models/modules/Modules.class.php on line 71

Can you help me?

Thanks!
Francisco
avatar Ilija Studen Staff Jul 31. 2009. 5:37 am #18
Hi Francisco,

The way modules are defined has been changed in activeCollab 2, and because of that old modules may not work in the new version.

Changes are not radical so it should not be hard to make any old module work with the new system - you just need to more information around a bit (info.php, install.php, uninstall.php, routes.php and handlers.php are not replace with a single file).
Follow @activecollab and activeCollab on Facebook.
avatar dardarlt Jul 31. 2009. 8:32 am #19
I've upgraded it for myself, added some features (like adding multiple task from other programs, like Excell, project managers).

I hope I will post my new version soon.
avatar MichaelMichael Pro Aug 10. 2009. 9:48 pm #20
dardarlt:
I've upgraded it for myself, added some features (like adding multiple task from other programs, like Excell, project managers).

I hope I will post my new version soon.


Would love to see this updated for 2.1.2 and beyond.

or Go To Next Page