Copy ticket

1, 2
avatar deanloh Pro May 29. 2009. 6:55 pm #1
Despite our relentless effort to remind our client to submit one issue per ticket, more than often they still sent in a dozen of requests in single ticket; or worse, to eventually add on more requests via the comment section.

I'm hoping, and wondering if there is already the capability to clone/duplicate/copy tickets, so that we can edit and break down the dozen of requests into individual tickets, for effective task assignment.

Think this makes sense?
avatar Ilija Studen Staff May 29. 2009. 7:55 pm #2
You can copy and move tickets. Tickets can be copied in the same or any other project.

Options to copy or move a ticket are available to administrators, project managers and project leader in Options drop-down when you are viewing ticket details page.
avatar deanloh Pro May 30. 2009. 1:08 am #3
I'm such an idiot to have asked this question, the function was just right before my nose and I didn't see it!

Thanks to Ilijah for the enlightenment! :)
avatar Ilija Studen Staff May 30. 2009. 10:38 am #4
Not a problem, these options are a bit hidden and many people are not aware that they exist. You need to really need them to discover them :)
avatar River Pro Oct 6. 2009. 12:25 pm #5
Hi Ilija,

I'm wondering, why "Copy-Ticket"-functionality is only available for administrators, project managers and project leader ?

intention:
We use in AC a project called "Templates" with e.g. ticket templates, which are useful for all other projects. All project members should be able to copy ticket-templates to productive projects. How can I configure that, without changing their system-role ? I would expect, that the project-group right "manage tickets" would cover that ? ..or do I miss something ?

River
avatar Ilija Studen Staff Oct 6. 2009. 6:40 am #6
Hi River,

At the moment, this feature is reserved to administrators, project managers and project leaders. I understand your intention to use it for ticket templates, but at the moment this feature is not available to other roles except the ones listed.

We'll consider extending this functionality to other roles in future releases.
avatar River Pro Nov 16. 2009. 7:56 am #7
Hi Ilija,

thank you.

We used the template functionality quiet often the last weeks by requesting the copy-action from administrator or project leader. But sometimes these colleagues are not available.

So we want to check if we can hack the code in the meantime ?

Is that a major, complex change or easy to apply ?
Do you have a hint where we can start ?

Goal:
The project-group right "manage tickets" should cover the right to copy tickets.

avatar Ilija Studen Staff Nov 16. 2009. 10:09 pm #8
Hack for ticket templates is not that easy, at least the implementation that we are working on for the next major activeCollab release :( If you can find a simpler solution, go for it.

PS: I can't provide any hack at the moment - changes we made are mixed with other changes that we are working on so they can't be isolated.
avatar laurentsj Pro Nov 26. 2009. 3:57 pm #9
Hello Ilija
Any plan to be able to copy/duplicate the same tickets and/or checklists on different milestones inside the same project ?
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avatar Ilija Studen Staff Nov 26. 2009. 9:58 pm #10
You can already copy ticket to the same project, and you can later on change milestone of the new ticket.
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