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kthomas on Oct 16. 2007. 10:12 pm
After working with tickets for a day: briefly, what we want is a container (task list, tickets, whatever you want to call it) with subtasks that CAN THEMSELVES BE COMMENTED ON. A 'task' can quickly balloon into many subtasks, and many of these can lead to involved, linked discussions. This is VERY hard to track in the current format.

In fact, as I am moving tasklists to tickets, it is quite frustrating that I cannot comment on the tasklists or embedded tasks, simply to say "moved to X location" instead of "completed."

As an admin, I should have control to set author of items (OK, I can hack the SQL ...)

More later.
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patricio.keilty on Oct 22. 2007. 5:41 am
rainhard:
I'm having a problem with permissions when using the "Task Commenting Hack":

I have 3 users assigned to one project. User1 assigns a task to User2, User2 adds a comment to this task. The problem is, that User3, who wants to have a look what is going on in this task, doesn't have the permission to access "task details". This is a problem because User3, who is also familiar with this project could add some valuable input, even if the task is not assigned to him.

How and what could I change in the configuration so that every user assigned to a specific project can access and comment all tasks in this project?


Hi,
i´m experiencing same problem as rainhard, client users are not able to add comments on tasks assigned to any of the members, getting a "You don't have permissions to access requested page" error message. For tasks assigned to "Anyone" comments are allowed instead.

Any update on this?

Thanks in advance,
--p
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kthomas on Oct 26. 2007. 10:54 pm
patricio's issue seems different that mine.

We've been trying to track how we deal with issues/etc and give some more substantive feedback than the above, so for now I'll hold off.

Thanks,

Ken

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