http://www.activecollab.com/forums/topic/2019/ Recent posts on topic: Removing tech support forum? en-us Tue, 02 Dec 2008 00:17:46 UTC http://www.activecollab.com/forums/post/9705/#post9705 http://www.activecollab.com/forums/post/9705/#post9705 knight777 Rename to "Community Support" and don't lose sleep if you ignore them for more than a couple hours. :)

]]> Wed, 10 Oct 2007 17:56:33 UTC http://www.activecollab.com/forums/post/9625/#post9625 http://www.activecollab.com/forums/post/9625/#post9625 Ilija Studen Done! This really is a way better solution. Thanks for the suggestion!

]]> Tue, 09 Oct 2007 18:41:55 UTC http://www.activecollab.com/forums/post/9624/#post9624 http://www.activecollab.com/forums/post/9624/#post9624 davidm Ok I see your point now Goran, and I kinda like ncrossland's suggestion : +1 !

]]> Tue, 09 Oct 2007 18:33:42 UTC http://www.activecollab.com/forums/post/9623/#post9623 http://www.activecollab.com/forums/post/9623/#post9623 ncrossland I think renaming to "Technical Discussion" would be much better, along with a notice that this is user-to-user only, and how to obtain official support.

]]> Tue, 09 Oct 2007 18:21:10 UTC http://www.activecollab.com/forums/post/9618/#post9618 http://www.activecollab.com/forums/post/9618/#post9618 Goran Radulović Yes, but then maybe we should rename forum because when is named "Technical Support" it means that this is officially place where users of activeCollab can receive support from activeCollab team, and that will not be true. Official support will be given on our official support email (support@a51dev.com) and support application (http://www.activecollab.com/support/).

Maybe we should create separate group of forums which will be dedicated to community, where ac users can talk about hacking, theming, plugin development and other community stuff including tips and tricks..

We are open for ideas..

]]> Tue, 09 Oct 2007 17:35:40 UTC http://www.activecollab.com/forums/post/9616/#post9616 http://www.activecollab.com/forums/post/9616/#post9616 davidm I must say I agree with ncrossland on this, I understand moderating forums can take time but so does maintaining documentation and doing support...
What prevents anyone to create an ac 1.0 unofficial forums ?

Forums are "grey matter in action". Documentation is "static" and there is only so much support queries you can handle (if your user base grows exponentially this will be even more true...). Let me take the example of Expression Engine, since you chose it as a CMS for the activecollab website, and got inspired by what EllisLab is doing : the forums play an important part of EE support !

It seems to me it would be a strategic mistake to close those forums.
You need at least to keep them open during the launching phase and then make them private but close them ? Not sure this will help...

]]> Tue, 09 Oct 2007 17:03:20 UTC http://www.activecollab.com/forums/post/9592/#post9592 http://www.activecollab.com/forums/post/9592/#post9592 Goran Radulović You will have knowledge books (which will be regularly updated) in support section of this site, so this forum wont be necessary anymore.

]]> Tue, 09 Oct 2007 09:48:45 UTC http://www.activecollab.com/forums/post/9587/#post9587 http://www.activecollab.com/forums/post/9587/#post9587 ncrossland Is it not a bad idea to do this? We may well be able to self-serve find the answer, instead of having to raise a query and wait for a reply.

At least make it "license holders only" or part of the annual support contract.

]]> Tue, 09 Oct 2007 08:43:17 UTC