aC forum: Ticket creation automated http://www.activecollab.com/forums/topic/2341/ Recent posts on topic: Ticket creation automated en-us Sat, 30 Aug 2008 15:43:09 UTC http://www.activecollab.com/forums/post/11257/#post11257 http://www.activecollab.com/forums/post/11257/#post11257 Post #8 by tinycg tinycg More email integration overall would be helpful, and I agree about the forms concept, that was a robust and unique feature of aC.

]]> Sat, 29 Dec 2007 12:07:57 UTC http://www.activecollab.com/forums/post/11252/#post11252 http://www.activecollab.com/forums/post/11252/#post11252 Post #7 by fitzage fitzage
torinhill:
The ideal solution would be integrating sugarCRM and activeCollab.


For some people, that might be a good solution.

I don't use sugarCRM, though, so I just need some info on how to create my own page to link into the API.

]]> Fri, 28 Dec 2007 18:01:53 UTC http://www.activecollab.com/forums/post/11245/#post11245 http://www.activecollab.com/forums/post/11245/#post11245 Post #6 by torinhill torinhill The ideal solution would be integrating sugarCRM and activeCollab.

]]> Wed, 26 Dec 2007 22:23:42 UTC http://www.activecollab.com/forums/post/11242/#post11242 http://www.activecollab.com/forums/post/11242/#post11242 Post #5 by fitzage fitzage This is one of the most important features for me, and I would love to build it myself if I had a clue how using the API. It doesn't necessarily have to be an email. Just a web form for inputing a ticket would do the trick.

]]> Wed, 26 Dec 2007 21:17:59 UTC http://www.activecollab.com/forums/post/11127/#post11127 http://www.activecollab.com/forums/post/11127/#post11127 Post #4 by Karlitos Karlitos Actually, it is because i am using that kind of thing with BugTracker (http://sourceforge.net/projects/btnet) but evaluating aC.

Like cbtrussell said, if it is not built-in at the moment, i could use the API to make it work that way.

I was just wondering since there is not alot of documentation on the website on features by module.

]]> Sat, 15 Dec 2007 00:20:09 UTC http://www.activecollab.com/forums/post/11115/#post11115 http://www.activecollab.com/forums/post/11115/#post11115 Post #3 by cbtrussell cbtrussell A product called TeamworkLive has GREAT email integration (both incoming and outgoing), I hope Ilijah takes it for a spin to get some ideas.

aC is supposed to have a robust API, you should be able to use that with your own forms to inject tickets or other content items.

That said, I would *love* to see a return of "forms" to aC, just like the original version... where we could create custom forms for our clients within aC and have the output routed to the module of our choice. For example, rather than expose a client to the 'ticket' system, we could create a designated 'bug report' form, and have that submission generate a ticket. Very powerful stuff!

Brandon

]]> Fri, 14 Dec 2007 05:07:38 UTC http://www.activecollab.com/forums/post/11111/#post11111 http://www.activecollab.com/forums/post/11111/#post11111 Post #2 by Leon Leon Great idea Karlitos! +1
I'd also like to see something like this work in the case of having a (support/enquiry) form on your website, and once completed a new ticket would be created in aC

]]> Fri, 14 Dec 2007 00:24:00 UTC http://www.activecollab.com/forums/post/11108/#post11108 http://www.activecollab.com/forums/post/11108/#post11108 Post #1 by Karlitos Karlitos Hi!
is there a way to configure the Tickets module so an email sent would create automatically a ticket.

If someone send an email to support@mywebsite.com, i would configure for a project the Ticket module so it gets email from support@mywebsite.com to automatically create a new tickets.

Just wondering.

Thanks

]]> Thu, 13 Dec 2007 21:50:10 UTC