48 hours on License Key?

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dwaldrum on Jan 7. 2008. 11:35 pm

I just purchased a copy of activeCollab corporate, not realizing that it's a 48 hour wait to get your license key.

I have a client that is expecting us to have this up for them by tomorrow and so I'm wondering what the normal wait is to get the license key? Is it usually 48 hours? Is there a way to accelerate that process?

ragelink on Jan 7. 2008. 11:58 pm

Not that I know of. Usually your credit card needs to be billed and your order reviewed... That is done manually so expect some delay. I can almost guarantee it will not take more than 48 hours tho. These guys are pretty quick.

-Leo Mata

Ilija Studen on Jan 8. 2008. 8:25 am

We usually approve license within a couple of minutes. It can take a bit longer if you catch us overnight, but never 48 hours.

Sorry for the delay :( It's currently manual because we wanted to make sure that our integration with payment gateway is working properly and whole process run as expected. System is designed to be fully automated and we'll have it running within next couple of days.

activeCollab team member

dwaldrum on Jan 8. 2008. 8:55 am

Ilija Studen:
We usually approve license within a couple of minutes. It can take a bit longer if you catch us overnight, but never 48 hours.

Sorry for the delay :( It's currently manual because we wanted to make sure that our integration with payment gateway is working properly and whole process run as expected. System is designed to be fully automated and we'll have it running within next couple of days.

Ilija, you are a lifesaver :P Hopefully I should have this up and running shortly and a happy client in the morning ;)

Thanks again.. ;)

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