Can not make new project - VERY URGENT...

avatar funpager Pro May 31. 2008. 6:56 pm #1
Hi,
i installed small biz and everything works fine...
than updatetd to corporate.

now when i want to add a new projekt and filled out the information and "send"
this error occurs:

Error (InvalidParamError)
System configuration option 'ticket_categories' does not exist
Error params:
File: NULL
Line: NULL
Variable name: name
Variable value: ticket_categories
Backtrace: --


I spend a lot of time in adding all people and in setting all filters and so on, and don't want to reinstall all again...
Could you please help me?
avatar Goran Radulović Staff Jun 1. 2008. 4:03 am #2
hi funpager,

Please send your FTP parameters to support@a51dev.com and create user on activeCollab system for our support personnel so we can see what is the problem.

Thank you.
activeCollab team member
avatar Ilija Studen Staff Jun 1. 2008. 5:53 am #3
From some reason one of the configuration options is missing. If you have no data in projects (your setup is new) quick fix would be to uninstall Tickets module and install it again.
avatar funpager Pro Jun 1. 2008. 6:01 am #4
Hi,
i deinstalled the ticket module and installed again,
unfortunatelly the same error...

when i have it deinstalled projekt adding works,
but when ticket module is reinstalled same error
avatar Ilija Studen Staff Jun 1. 2008. 6:06 am #5
Ok. I'll log into your system and see what is happening.
avatar Ilija Studen Staff Jun 1. 2008. 6:24 am #6
Fixed. Please let us know if you need anything else.
avatar funpager Pro Jun 1. 2008. 7:06 am #7
Perfect!
Thank you very much!

Great support! I'm realy happy to bought your software!
Have a nice day, and once again thank you for the quick support!
avatar christianmadden Pro Aug 12. 2008. 5:41 pm #8
I'm having this same issue, but my install is behind our firewall. What was the fix?

Thanks!
Christian
avatar christianmadden Pro Aug 12. 2008. 6:11 pm #9
Nevermind, I believe I fixed it. For reference, I added a new row to acx_config_options with a name of ticket_categories, a module of system, and a type of system. I wonder if module should have been "tickets"? At any rate, it worked. Let me know if I did this wrong! Thanks.
avatar Ilija Studen Staff Aug 12. 2008. 6:52 pm #10
Module should be tickets, not system but it will cause no problems. You can leave it that way.

Tickets module installation / uninstallation has been patched and fix will be available in activeCollab 1.1.3.