aC forum: Auto-subscribe to items for project manager and authors http://www.activecollab.com/forums/topic/2882/ Recent posts on topic: Auto-subscribe to items for project manager and authors en-us Tue, 02 Dec 2008 19:05:55 CST http://www.activecollab.com/forums/post/15581/#post15581 http://www.activecollab.com/forums/post/15581/#post15581 Post #16 by Ilija Studen Ilija Studen ^ Yes, you are correct. System subscribes project leader only if there is no subscribers and does not check if author subscribed himself. We'll have this covered in one of the next releases.

]]> Fri, 31 Oct 2008 17:08:56 CDT http://www.activecollab.com/forums/post/15579/#post15579 http://www.activecollab.com/forums/post/15579/#post15579 Post #15 by J.R. J.R.
Ilija Studen:
2. If there are no assignees / subscribers except author, project leader is automatically subscribed and notified. Project leader can decide later on what to do with the object, but important thing is that person responsible for project is notified that object without assignees / subscribers is being posted.


Are you sure about this? If I create a ticket and assign myself, I am the only one subscribed as well. If I don't assign it to anyone, then myself and the project leader are subscribed.

]]> Fri, 31 Oct 2008 16:08:37 CDT http://www.activecollab.com/forums/post/15200/#post15200 http://www.activecollab.com/forums/post/15200/#post15200 Post #14 by davidm davidm Exactly and that's the kind of things you need especially when managing multiple projects : being able to rely on the tool to lessen the worry load :)

]]> Tue, 07 Oct 2008 04:00:13 CDT http://www.activecollab.com/forums/post/15196/#post15196 http://www.activecollab.com/forums/post/15196/#post15196 Post #13 by Ilija Studen Ilija Studen Thanks! We've been using this tweak for some time and it has a huge impact - not in a way that you'll get 10x more things done, but in a way that you don't need to worry and check if something slipped through cracks. Someone will always be notified and that gives you peace of mind.

In my opinion, this feature alone is enough reason to upgrade to v1.1.4 :)

]]> Tue, 07 Oct 2008 02:34:12 CDT http://www.activecollab.com/forums/post/15180/#post15180 http://www.activecollab.com/forums/post/15180/#post15180 Post #12 by davidm davidm I am glad to see that this made it into 1.1.4 which has just been realeased : great !
Kudos to a51

]]> Mon, 06 Oct 2008 18:09:22 CDT http://www.activecollab.com/forums/post/14838/#post14838 http://www.activecollab.com/forums/post/14838/#post14838 Post #11 by arkitekt arkitekt I understand, just good to know ASAP is the plan :) Could I suggest that a note be added to those messages going out to the project leader indicate that's why they were subscribed or notified... a short clever wording so they will know to adjust the subscription to include the correct individuals... rather than assume someone correctly subscribed everyone.

That would be great.

Also this might be out of context but... other notices added to incoming notifications would be helpful, such as an indication of the priority of a task you're being emailed about.... I ran into this today where I received a notice in email about a ticket but was not aware the ticket was high priority at first glance and left it for later. Had I click the link and viewed the ticket in context I would have known, but maybe something in the email notice indicating priority would be valuable... either added to the subject or just tagged on the bottom of the email that the comment, task, ticket etc is on an item with a specific priority. "This ticket is High priority" ... not sure on the wording, or placement but just had the thought.

]]> Sat, 20 Sep 2008 13:29:26 CDT http://www.activecollab.com/forums/post/14834/#post14834 http://www.activecollab.com/forums/post/14834/#post14834 Post #10 by Ilija Studen Ilija Studen As soon as possible :) We need this ourself so we'll see to get it in the next release, but I really cannot promise any timeframe at this point.

]]> Fri, 19 Sep 2008 16:30:41 CDT http://www.activecollab.com/forums/post/14833/#post14833 http://www.activecollab.com/forums/post/14833/#post14833 Post #9 by arkitekt arkitekt Sounds like a brilliant solution to me -- and one that for sure addresses my concerns, and many I have read here. Thanks for the update Ilija --- much appreciated.

Quick addition, any thoughts on when this might be available --- not exact timeframe but maybe an estimate?

]]> Fri, 19 Sep 2008 16:18:42 CDT http://www.activecollab.com/forums/post/14832/#post14832 http://www.activecollab.com/forums/post/14832/#post14832 Post #8 by Ilija Studen Ilija Studen We are aware of this problem and we've already have a solution in our development version that will be part of one of future versions. Subscribing to everything is not a solution in our opinion so we did the following:

1. When creating an object of any kind (ticket, discussion, milestone, tasks etc) author is automatically subscribed. You'll not miss a notification about something you posted, unless you opt to unsubscribe afterwards.

2. If there are no assignees / subscribers except author, project leader is automatically subscribed and notified. Project leader can decide later on what to do with the object, but important thing is that person responsible for project is notified that object without assignees / subscribers is being posted.

This seams to cover most of the problematic situations without the noise "subscribe to everything" feature would introduce.

]]> Fri, 19 Sep 2008 16:11:59 CDT http://www.activecollab.com/forums/post/14829/#post14829 http://www.activecollab.com/forums/post/14829/#post14829 Post #7 by arkitekt arkitekt I agree with others in this and other threads that this option at least for administrators or project managers would be very valuable --- we only have a small team using the system right now and even then updates are posted to tickets and we're missing them because it seems we should have been updated via email notification. I'm not depending on email 100% but it does help with awareness of new items

I hope this is not viewed as a small issue to be addressed when time is available, but that it would have priority as missing communication from clients or team, is major --- I can understand for free users, or a non-commercial product but this appears to be a real issue for paying customers who most are probably the decision makers on the software.

That's just my two cents -- subscribing to all threads as the project leader or admin might seem like it's not the correct solution but I'd rather be auto subscribed and unsubscribe from the ones I recognize that I'm not needed on ... than to assume the client will post something and correctly subscribe me :) It's going to be hard to convince them it was their fault I didn't know... and RSS feeds are great suggestion of course, but there will be a lot of info flowing through there too... I'd rather not manage my email AND my rss feed watching for the same priority items.


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