aC forum: Faster way to assign and manage subscribers for Tickets http://www.activecollab.com/forums/topic/2888/ Recent posts on topic: Faster way to assign and manage subscribers for Tickets en-us Wed, 03 Dec 2008 01:16:18 UTC http://www.activecollab.com/forums/post/13552/#post13552 http://www.activecollab.com/forums/post/13552/#post13552 Post #3 by beelzebo beelzebo another +1

Perhaps when there are a small amount of people available to be assigned/subscribed they can all just be checkboxes on the creation form. Save the popup for when there are dozens of available people.

]]> Sun, 22 Jun 2008 20:32:01 UTC http://www.activecollab.com/forums/post/13486/#post13486 http://www.activecollab.com/forums/post/13486/#post13486 Post #2 by Leon Leon
chris.miller:
It seems to me that it would be MUCH faster on the "New Ticket" form screen to just have checkboxes for the list of people in my company and in the customer company so that I can very quickly check off the people I want assigned and the people I want subscribed.

+1
Subscriber management needs to be streamlined.

]]> Tue, 17 Jun 2008 06:03:38 UTC http://www.activecollab.com/forums/post/13485/#post13485 http://www.activecollab.com/forums/post/13485/#post13485 Post #1 by chris.miller chris.miller I'm finding it very tedious to add new tickets as I have to add myself as the assignee every time (instead of the ticket creator defaulting to the assignee). Then I have to save the ticket. Then I have to manage the subscribers to add our project manager. Then save that. Then click the Tickets tab link again to get back the tickets page that has the "New Ticket" link image.

It seems to me that it would be MUCH faster on the "New Ticket" form screen to just have checkboxes for the list of people in my company and in the customer company so that I can very quickly check off the people I want assigned and the people I want subscribed. This means I could do all of my data entry very quikcly on the one form instead of having to wait for "popups" or saving and waiting for page refreshes.

While the popups to manage assignees and subscribers is pretty it just seems to take a LOT of extra time.

]]> Mon, 16 Jun 2008 15:39:01 UTC