Assingees for tasks -- problem after upgrade?
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BrianJCohen
on Jun 27. 2008. 7:28 am
It seems since upgrading to 1.1.2, something is maybe different about adding 'assignees' to a ticket, be it in the 'new ticket' or 'edit ticket' interface. The 'Assignees' header is there but the widget for actually adding assignees is gone. I've attached a screenshot; any help would be greatly appreciated.
Thanks!
Thanks!
Ilija Studen
on Jun 27. 2008. 7:48 am
Select users widget is not initialized from some reason. Please create an account for us in your setup and send FTP parameters to support@a51dev.com and we'll have a look.
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BrianJCohen
on Jun 27. 2008. 7:56 am
Ilija, this is an internal setup, remote ftp access is not possible. Perhaps we can figure out another way to troubleshoot this?
Ilija Studen
on Jun 27. 2008. 8:19 am
Download installation package and make sure that content of /public/assets folder is up to date. Than force refresh the page (Ctrl + F5 on IE and FIrefox on Windows or Cmd + R for Safari and Firefox on Mac). That should reload all JavaScript and CSS and fix the problem.
PS: Which browser are you using?
PS: Which browser are you using?
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BrianJCohen
on Jun 27. 2008. 9:07 am
Ilija,
The public/assets folder is (and was) up to date. I ran a force-refresh and cleared my cache, and it still doesn't work. I'm running Firefox 3.0 on Linux.
Thanks,
-Brian
The public/assets folder is (and was) up to date. I ran a force-refresh and cleared my cache, and it still doesn't work. I'm running Firefox 3.0 on Linux.
Thanks,
-Brian
Ilija Studen
on Jun 27. 2008. 9:34 am
I had a friend check it on FF3 on Linux and it works fine. Can you check with any other browser or other platforms? Just to see if it's a browser issue or something else is wrong.
An account in the system would work if your setup is publicly available. At lease we'll be able to see what is wrong and then I can point you in the right direction.
An account in the system would work if your setup is publicly available. At lease we'll be able to see what is wrong and then I can point you in the right direction.
activeCollab team member | LinkedIn
Goran Radulović
on Jun 27. 2008. 12:04 pm
