Having seen the feature list this software seems to be exactly what we are looking for, and maybe even more.
We are now using Harvest as timetracking tool, but it looks like we would not need it anymore, if we create general "support" projects for each client we could just use ActiveCollab instead (I think).
I love the "billed" flag, Harvest does not have that and that is a major shortcoming in my opinion.
Is there a way to mark an entire project to be billed as 'fixed fee'?
Same goes for Kayako, which we now use for our helpdesk application. The question is if ActiveCollab is mature enough for these basis ticket needs:
- ticket creation using email (using pop or pipe)
- ticket responses (both client and employee) via email
- ticket statusses at least "open", "on hold" and "closed"
Please let me know.
Joost Sanders
CARE Internet Services B.V.
Eindhoven - Netherlands
http://www.care.nl
activeCollab does not support different rates for time tracked. Every record is treated equally. If you need different rates you can use summary field to insert service codes. This information will be available in CSV export so you can use your favorite spreadsheet tool for all further processing.
At the moment activeCollab cannot receive emails - it can only send them (both SMTP server or mail() function).
Tickets statuses are limited to open / closed, but you can use categories and tags for additional organization.
Having seen the feature list this software seems to be exactly what we are looking for, and maybe even more.
We are now using Harvest as timetracking tool, but it looks like we would not need it anymore, if we create general "support" projects for each client we could just use ActiveCollab instead (I think).
I love the "billed" flag, Harvest does not have that and that is a major shortcoming in my opinion.
Is there a way to mark an entire project to be billed as 'fixed fee'?
Same goes for Kayako, which we now use for our helpdesk application. The question is if ActiveCollab is mature enough for these basis ticket needs:
- ticket creation using email (using pop or pipe)
- ticket responses (both client and employee) via email
- ticket statusses at least "open", "on hold" and "closed"
Please let me know.
CARE Internet Services B.V.
Eindhoven - Netherlands
http://www.care.nl