Changing the mail template
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I'd like to make a module, which append some text to the notification e-mail, whenever it is sent. Is this possible to do without hacking into core, I thought about making my own mail template and send it instead, or append my text on some system event...
I'd like to allow replying to e-mail notifications, so that the replies to these notifications are imported into aC via pop3 account, and appear as replies to objects. In my case these would be replies to tickets.
If there was a possibility of inserting some text into e-mail body, for exaple "---Comment above this line", then I am able to extract the reply from mail body.
Now I tend to do it via manually modifying the e-mail templates, but this is a lot of manual work...
If there was a possibility of inserting some text into e-mail body, for exaple "---Comment above this line", then I am able to extract the reply from mail body.
Now I tend to do it via manually modifying the e-mail templates, but this is a lot of manual work...



