User didn't receive welcome email
Page: 1
Recent posts in this topic
Pro
Ilija, somehow recently the newly created user never get any login information in their email box (bulk, spam checked of course).
But subscriptions working normal.
How to fix thix?
Thanks in advance Ilija.
But subscriptions working normal.
How to fix thix?
Thanks in advance Ilija.
Stucel - Web Design Studio
http://www.stucel.com
http://www.stucel.com
Staff
Ilija Studen
on Aug 1. 2008. 6:33 pm
Does this happen for all user or this was an isolated case? There are number of reasons why email may not be delivered - problem with server when sending (activeCollab will not break if it does not send email), SPAM filters etc.
Please test with one or two test addresses and let me know if welcome messages are sent properly.
Please test with one or two test addresses and let me know if welcome messages are sent properly.
activeCollab team member | LinkedIn
Pro
fekimoki, we thought we were having this problem too, until we figured out we were not selecting the "send welcome message" (which isn't the default) when adding a new user. If you don't select this, the user won't receive login email with user:pword.
http://www.linkedin.com/in/chrisduncan1
Pro
@Ilija: Every new person never got any email.
@CD: Wow thanks for the tips, I'll try it on my next user-addition process.
@CD: Wow thanks for the tips, I'll try it on my next user-addition process.
Stucel - Web Design Studio
http://www.stucel.com
http://www.stucel.com
Staff
Ilija Studen
on Aug 21. 2008. 4:34 am
If you didn't set Yes for Send Welcome Email option when creating a user email will not be sent. This is something that you control and that is turned off by default.
activeCollab team member | LinkedIn
Pro
If i leave the welcome note blank, will the welcome email still sent?
Stucel - Web Design Studio
http://www.stucel.com
http://www.stucel.com
Staff
Ilija Studen
on Aug 21. 2008. 5:25 am
Yes, it will. Note is for additional information you might need.
activeCollab team member | LinkedIn
