E-mail to users assigned on a ticket, milestone

avatar deepak_b_e Jan 8. 2009. 4:02 pm #1
Everytime when we create, modify a ticket, milestone, checklist etc.....there is an email sent to the concerned people which is a very good feature. I would like to know if its possible to have an option of sending or not sending the email.
avatar Ilija Studen Staff Jan 8. 2009. 4:23 pm #2
Emails are sent each time assignees are changed, not each time property is changed.

Reason for this is simple. If assignees change for task I'm involved with I want to know who's added and who's removed, who's responsible or that I'm no longer needed on that task.

There is no way to turn this type of notification off. It is sent each time assignees change.
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avatar caroline.fischer Jun 25. 2010. 6:43 pm #3
But in some cases, I want to assign a client to e.g. a milestone for a project, I am planning at the moment – without this client being notified right now. Is there no possibility to disable the automatic notification to a person assigned to a milestone, task...?
avatar Ilija Studen Staff Jun 25. 2010. 7:41 pm #4
Hello Caroline,

Currently there's no option to disable notifications - they are always sent.
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