http://www.activecollab.com/forums/topic/4135/ Recent posts on topic: Email template for new comments en-us Wed, 23 May 2012 19:55:12 CDT http://www.activecollab.com/forums/post/18636/#post18636 http://www.activecollab.com/forums/post/18636/#post18636 willemn Yes, our users found the new setup confusing, since the "comments" posted appear less prominent than the "details" and they read right over them.
And in fact they are not really "details" they are the primary objectives and links... I changed this to " ... discussion is related to:" (summary follows)

Also changed the intro to:
<p>Hi,</p>

<p><a href=":created_by_url">:created_by_name</a> has replied to <a href=":object_url">:object_name</a> :object_type with the following comment:</p>

<hr />

:comment_body
<hr />
<br>
<br>

<p><a href=":object_url">:object_name</a> :object_type is related to:</p>
:details_body

<hr/>
<h3>Click <a href=":comment_url">here</a> for more details.</h3>
<p>Best,<br />:owner_company_name</p>

]]> Sat, 28 Mar 2009 17:56:11 CDT http://www.activecollab.com/forums/post/18603/#post18603 http://www.activecollab.com/forums/post/18603/#post18603 [user deleted] Thans gcortesi that's useful!

]]> Thu, 26 Mar 2009 16:31:34 CDT http://www.activecollab.com/forums/post/18502/#post18502 http://www.activecollab.com/forums/post/18502/#post18502 Guy Cortesi Email templates provide a way for the system administrator to alter the format of emails send by the system. The latest (beta) system release 2.0.2 removed the message from the bottom of new comment emails that used to say "Click <link>here for more details." However, by editing the "Email template new_comment" template, this can easily be added back in (along with anything else that suites your usage). Go to admin-->Email Templates and select "Email template new_comment" and click "Edit", then add the following code to the bottom of the template. That should add this feature back. Without this feature, there is no link provided to take a user directly to where they need to enter their response. Hope this helps someone - you may even want to experiment with some of the other templates!

------------------------------------

<hr />
Click <a href=":comment_url"> here</a> for more details.
<br />
<p>Best,<br />:owner_company_name</p>

]]> Mon, 23 Mar 2009 20:06:45 CDT