How are incoming email messages routed?

Ilija Studen Staff

Apr 30. 2009. 4:54 am

Hi Engelberth,

I'm sorry, I didn't understand your question. Can you please explain in a bit more details what you did, what you expected to happen and what actually happened?

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Engelberth Pro

Apr 30. 2009. 7:44 am

#12

I simply want to forward an email message to AC to be attached to a specific ticket as a new comment.
In order to do this I need to add the ticket ID-tag to the subject of this email. (As described by gcortesi above)
My problem now is finding out the exact ID-Tag from tickets.

Ilija Studen Staff

Apr 30. 2009. 10:40 am

#13

Hi Engelberth,

Hack Guy proposed is just that - a hack, not feature that we promote or support, so we did not try to make it easy :)

Real ticket ID can be found in general URL-s, suck is Complete for example. That you'll see ticket's global ID, not it's project ID. That value should be used in emails if you plan to use this hack.

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Ilija Studen Staff

Jun 5. 2009. 4:15 am

#14

Moderation Note: Question about automatic assignment of tickets that come through emails has been moved into a new topic.

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