aC forum: How are incoming email messages routed?

Post #14 by Ilija Studen

Ilija Studen — Fri, 05 Jun 2009 04:15:17 CDT

Moderation Note: Question about automatic assignment of tickets that come through emails has been moved into a new topic.

Post #13 by Ilija Studen

Ilija Studen — Thu, 30 Apr 2009 10:40:57 CDT

Hi Engelberth,

Hack Guy proposed is just that - a hack, not feature that we promote or support, so we did not try to make it easy :)

Real ticket ID can be found in general URL-s, suck is Complete for example. That you'll see ticket's global ID, not it's project ID. That value should be used in emails if you plan to use this hack.

Post #12 by Engelberth

Engelberth — Thu, 30 Apr 2009 07:44:29 CDT

I simply want to forward an email message to AC to be attached to a specific ticket as a new comment.
In order to do this I need to add the ticket ID-tag to the subject of this email. (As described by gcortesi above)
My problem now is finding out the exact ID-Tag from tickets.

Post #11 by Ilija Studen

Ilija Studen — Thu, 30 Apr 2009 04:54:42 CDT

Hi Engelberth,

I'm sorry, I didn't understand your question. Can you please explain in a bit more details what you did, what you expected to happen and what actually happened?

Post #10 by Engelberth

Engelberth — Thu, 30 Apr 2009 04:20:42 CDT

Hi,

is there an easy way to find out the relevant ID without triggering a ticket or reminder?
I thought it would be able to detect the ID from the project URL but this is not the case...

Post #9 by Ilija Studen

Ilija Studen — Tue, 28 Apr 2009 02:58:24 CDT

TimePost has a version for Windows - you can get it on their download page and try it.

Post #8 by Mat - Fusion Digital

Mat - Fusion Digital — Tue, 28 Apr 2009 00:53:12 CDT

If you're using a Mac, Timepost works with AC2 (confirmed here). I haven't tried any of the PC solutions (actually can't find any apart from the Flex app somewhere on these forums) which is unfortunate since my development machine is my PC, not my Mac.

Post #7 by willemn

willemn — Mon, 27 Apr 2009 07:13:22 CDT

No, there is currently no time type input through email. There are a couple of tools developed (3d party) that track time and post it to a project etc. we used one for a while, but our users decided they rather go into AC at the end of a work period and check outstanding tasks as well as enter all logged time.

They felt that it helped them be more efficient overall that way, since they also needed to engage and respond on other issues on-line.

I'm not sure if these other solutions are still available and if they are (will be) compatible with 2.0.

Post #6 by Rok

Rok — Mon, 27 Apr 2009 07:08:00 CDT

From what I can tell email can be used to post a new ticket to a project, a new response to a discussion, or a response/comment on any item. Is there a way that it can be used to report time to an object (ticket) or add a new time entry. I do not have 2.0 installed, but I am very interested in the mail in feature.

Post #5 by willemn

willemn — Fri, 24 Apr 2009 07:24:06 CDT

Perfect. Thanks for the confirmation.