aC forum: Problem with ticket module installation http://www.activecollab.com/forums/topic/4339/ Recent posts on topic: Problem with ticket module installation en-us Thu, 24 May 2012 03:14:32 CEST http://www.activecollab.com/forums/post/19421/#post19421 http://www.activecollab.com/forums/post/19421/#post19421 Post #5 by Ilija Studen Ilija Studen When you cleared %% and cch_ files, there is no need to run the upgrade script again - your database is already up to date. Instead, just continue using the system.

]]> Fri, 24 Apr 2009 21:48:37 CEST http://www.activecollab.com/forums/post/19404/#post19404 http://www.activecollab.com/forums/post/19404/#post19404 Post #4 by virtualmissfriday virtualmissfriday I did it and got this message:

Query failed with message 'Can't DROP 'parent_id'; check that column/key exists'
Error params:
File: NULL
Line: NULL
Sql: alter table acx_status_updates drop parent_id
Error number: 1091
Error message: Can't DROP 'parent_id'; check that column/key exists
Backtrace:

#0 Error->__construct(Query failed with message 'Can't DROP 'parent_id'; check that column/key exists', 1) called at [/home/ehvdervu/public_html/office/activecollab/angie/classes/errors/DBQueryError.class.php:57]
#1 DBQueryError->__construct(alter table acx_status_updates drop parent_id, 1091, Can't DROP 'parent_id'; check that column/key exists) called at [/home/ehvdervu/public_html/office/activecollab/angie/classes/database/DBConnection.class.php:240]
#2 DBConnection->prepareAndExecute(alter table acx_status




]]> Fri, 24 Apr 2009 19:46:32 CEST http://www.activecollab.com/forums/post/19387/#post19387 http://www.activecollab.com/forums/post/19387/#post19387 Post #3 by Ilija Studen Ilija Studen This looks like an upgrade issue. Please make sure that you delete all %% files from /compile folder and cch_ files from /cache folder and try again.

]]> Fri, 24 Apr 2009 14:30:01 CEST http://www.activecollab.com/forums/post/19386/#post19386 http://www.activecollab.com/forums/post/19386/#post19386 Post #2 by virtualmissfriday virtualmissfriday The same things is happening with all modules accept for docs - this is the only one which installed correctly

]]> Fri, 24 Apr 2009 14:24:57 CEST http://www.activecollab.com/forums/post/19379/#post19379 http://www.activecollab.com/forums/post/19379/#post19379 Post #1 by virtualmissfriday virtualmissfriday Just went to install the tickets module on an upgrade from small biz to corp, and when I clicked install the ticket module tab disappeared completely :-(

Any idea how I can get this back?

]]> Fri, 24 Apr 2009 13:46:33 CEST