Notification emails not being received

avatar Albo Pro Apr 24. 2009. 10:11 am #1
Is there a time delay from when a discussion is posted to when a subscriber would receive an email notification?
A person other than myself doesn't seem to be receiving emails for my comments, but the log seems to show they're being sent.
avatar Ilija Studen Staff Apr 24. 2009. 1:07 pm #2
No, there is no delay - emails are sent instantly. Please make sure that your server does not filter out emails. For example, some servers do not allow email relaying. This means that, if server is example.com, it lets you send only From @example.com emails. Because of this, make sure that you have proper From email sent in Notifications from on Administration > Mailing page.
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avatar Albo Pro Apr 24. 2009. 1:18 pm #3
The server for that I'm sending to and from is the same and is hosted through Google Apps.

From address: me@myserver.com
To address: friend@myserver.com and me@myserver.com

I understand that I won't receive an email.
avatar Ilija Studen Staff Apr 24. 2009. 1:39 pm #4
So, the problem is that activeCollab logs into log files that it send emails, but they don't reach recipients? In that case, please test email connection once again, ask your users and system administrators to check SPAM filtering, check if ports are open etc. Error is somewhere in between activeCollab sending email message to mail server (logged into log files) and these messages being delivered to the user.
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avatar Albo Pro Apr 24. 2009. 1:46 pm #5
This is what the log says:

mailing

#1 - info - Log level changed to 4
#2 - info - MAIL FROM: <me@myserver.com>
#3 - info - 250 Stubbed
#4 - info - RCPT TO: <friend@myserver.com>
#5 - info - 250 Stubbed
#6 - info - DATA
#7 - info - 354 Stubbed
#8 - info - <MESSAGE DATA>
#9 - info -
.
#10 - info - 250 Stubbed
#11 - info - Message sent to 1/1 recipients
avatar Ilija Studen Staff Apr 24. 2009. 1:52 pm #6
Yes, that status messages mean that activeCollab did connect to the server and sent the email. Now it's up to the server to deliver it and email client to receive it. Error can be caused anywhere in the process:

* Server filters out the message. It's common problem when server does not support email relaying and I've posted instructions how to work around this in comment #2 above.
* Client can mark email as SPAM
* Email can match existing email filters and get deleted automatically

Etc.
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avatar Albo Pro Apr 24. 2009. 2:00 pm #7
Just changed the "From" to an @gmail.com address and it came through immediately!