aC forum: Notification emails not being received http://www.activecollab.com/forums/topic/4340/ Recent posts on topic: Notification emails not being received en-us Wed, 23 May 2012 20:14:58 CDT http://www.activecollab.com/forums/post/19417/#post19417 http://www.activecollab.com/forums/post/19417/#post19417 Post #7 by Albo Albo Just changed the "From" to an @gmail.com address and it came through immediately!

]]> Fri, 24 Apr 2009 14:00:36 CDT http://www.activecollab.com/forums/post/19415/#post19415 http://www.activecollab.com/forums/post/19415/#post19415 Post #6 by Ilija Studen Ilija Studen Yes, that status messages mean that activeCollab did connect to the server and sent the email. Now it's up to the server to deliver it and email client to receive it. Error can be caused anywhere in the process:

* Server filters out the message. It's common problem when server does not support email relaying and I've posted instructions how to work around this in comment #2 above.
* Client can mark email as SPAM
* Email can match existing email filters and get deleted automatically

Etc.

]]> Fri, 24 Apr 2009 13:52:44 CDT http://www.activecollab.com/forums/post/19413/#post19413 http://www.activecollab.com/forums/post/19413/#post19413 Post #5 by Albo Albo This is what the log says:

mailing

#1 - info - Log level changed to 4
#2 - info - MAIL FROM: <me@myserver.com>
#3 - info - 250 Stubbed
#4 - info - RCPT TO: <friend@myserver.com>
#5 - info - 250 Stubbed
#6 - info - DATA
#7 - info - 354 Stubbed
#8 - info - <MESSAGE DATA>
#9 - info -
.
#10 - info - 250 Stubbed
#11 - info - Message sent to 1/1 recipients

]]> Fri, 24 Apr 2009 13:46:20 CDT http://www.activecollab.com/forums/post/19412/#post19412 http://www.activecollab.com/forums/post/19412/#post19412 Post #4 by Ilija Studen Ilija Studen So, the problem is that activeCollab logs into log files that it send emails, but they don't reach recipients? In that case, please test email connection once again, ask your users and system administrators to check SPAM filtering, check if ports are open etc. Error is somewhere in between activeCollab sending email message to mail server (logged into log files) and these messages being delivered to the user.

]]> Fri, 24 Apr 2009 13:39:43 CDT http://www.activecollab.com/forums/post/19410/#post19410 http://www.activecollab.com/forums/post/19410/#post19410 Post #3 by Albo Albo The server for that I'm sending to and from is the same and is hosted through Google Apps.

From address: me@myserver.com
To address: friend@myserver.com and me@myserver.com

I understand that I won't receive an email.

]]> Fri, 24 Apr 2009 13:18:25 CDT http://www.activecollab.com/forums/post/19406/#post19406 http://www.activecollab.com/forums/post/19406/#post19406 Post #2 by Ilija Studen Ilija Studen No, there is no delay - emails are sent instantly. Please make sure that your server does not filter out emails. For example, some servers do not allow email relaying. This means that, if server is example.com, it lets you send only From @example.com emails. Because of this, make sure that you have proper From email sent in Notifications from on Administration > Mailing page.

]]> Fri, 24 Apr 2009 13:07:47 CDT http://www.activecollab.com/forums/post/19394/#post19394 http://www.activecollab.com/forums/post/19394/#post19394 Post #1 by Albo Albo Is there a time delay from when a discussion is posted to when a subscriber would receive an email notification?
A person other than myself doesn't seem to be receiving emails for my comments, but the log seems to show they're being sent.

]]> Fri, 24 Apr 2009 10:11:58 CDT