aC forum: Copy ticket

Post #12 by Ilija Studen

Ilija Studen — Mon, 08 Mar 2010 15:11:32 CST

Adding tasks to tickets is treated like edit operation (you are basically updating ticket with additional data), so user needs edit permissions to be able to add data to the ticket.

Post #11 by laurentsj

laurentsj — Mon, 08 Mar 2010 10:09:58 CST

Hello Ilija,

ok, this works for now, but what about Tickets that have a serie of Tasks pre-made
this been said, i have contractors with " add only " restricted access who still need to add a new task from time to time.
Could we have this too ? i mean, only allow them to add data in, not edit data.
Thks+

Post #10 by Ilija Studen

Ilija Studen — Thu, 26 Nov 2009 21:58:18 CST

You can already copy ticket to the same project, and you can later on change milestone of the new ticket.

Post #9 by laurentsj

laurentsj — Thu, 26 Nov 2009 15:57:05 CST

Hello Ilija
Any plan to be able to copy/duplicate the same tickets and/or checklists on different milestones inside the same project ?

Post #8 by Ilija Studen

Ilija Studen — Mon, 16 Nov 2009 22:09:42 CST

Hack for ticket templates is not that easy, at least the implementation that we are working on for the next major activeCollab release :( If you can find a simpler solution, go for it.

PS: I can't provide any hack at the moment - changes we made are mixed with other changes that we are working on so they can't be isolated.

Post #7 by River

River — Mon, 16 Nov 2009 07:56:46 CST

Hi Ilija,

thank you.

We used the template functionality quiet often the last weeks by requesting the copy-action from administrator or project leader. But sometimes these colleagues are not available.

So we want to check if we can hack the code in the meantime ?

Is that a major, complex change or easy to apply ?
Do you have a hint where we can start ?

Goal:
The project-group right "manage tickets" should cover the right to copy tickets.

Post #6 by Ilija Studen

Ilija Studen — Tue, 06 Oct 2009 06:40:55 CDT

Hi River,

At the moment, this feature is reserved to administrators, project managers and project leaders. I understand your intention to use it for ticket templates, but at the moment this feature is not available to other roles except the ones listed.

We'll consider extending this functionality to other roles in future releases.

Post #5 by River

River — Tue, 06 Oct 2009 05:25:02 CDT

Hi Ilija,

I'm wondering, why "Copy-Ticket"-functionality is only available for administrators, project managers and project leader ?

intention:
We use in AC a project called "Templates" with e.g. ticket templates, which are useful for all other projects. All project members should be able to copy ticket-templates to productive projects. How can I configure that, without changing their system-role ? I would expect, that the project-group right "manage tickets" would cover that ? ..or do I miss something ?

River

Post #4 by Ilija Studen

Ilija Studen — Sat, 30 May 2009 03:38:14 CDT

Not a problem, these options are a bit hidden and many people are not aware that they exist. You need to really need them to discover them :)

Post #3 by deanloh

deanloh — Fri, 29 May 2009 18:08:14 CDT

I'm such an idiot to have asked this question, the function was just right before my nose and I didn't see it!

Thanks to Ilijah for the enlightenment! :)