aC forum: Tickets, tasks & milestones http://www.activecollab.com/forums/topic/4793/ Recent posts on topic: Tickets, tasks & milestones en-us Wed, 23 May 2012 20:51:23 CDT http://www.activecollab.com/forums/post/26357/#post26357 http://www.activecollab.com/forums/post/26357/#post26357 Post #6 by emily emily I absolutely agree. I'd like to be able to assign tasks and sub-tasks to a specific milestone. "Tickets" sounds like trouble tickets and would make sense for managees to be able to submit if something is impeding their progress on a task.

]]> Wed, 26 May 2010 08:28:00 CDT http://www.activecollab.com/forums/post/25526/#post25526 http://www.activecollab.com/forums/post/25526/#post25526 Post #5 by Rafael Rafael I completely agree that the name Tickets is very misleading. Tickets are very help-desky. Even tasks and sub-tasks would be more meaningful than tickets x tasks.

]]> Thu, 25 Mar 2010 13:01:25 CDT http://www.activecollab.com/forums/post/23644/#post23644 http://www.activecollab.com/forums/post/23644/#post23644 Post #4 by Ilija Studen Ilija Studen
Rory PS:
Also it'd be nice if you could rename 'Ticket' to something that's less helpdesk-like. Is this possible?


Hi Rory,

There is currently no way to rename features, but you can use localization support to change all text used in the interface.

]]> Thu, 12 Nov 2009 11:33:16 CST http://www.activecollab.com/forums/post/23637/#post23637 http://www.activecollab.com/forums/post/23637/#post23637 Post #3 by Rory PS Rory PS I agree this is quite confusing, and the name Ticket doesn't lend itself to being used as a Task.

I think either you should be able to put tasks onto a milestone, or the interface for dealing with Tickets within a milestone needs to be made slicker. ie like how you can add one task after another really easily, and then tick them off as done. With tickets you need to click & view more pages to achieve the same thing.

Also it'd be nice if you could rename 'Ticket' to something that's less helpdesk-like. Is this possible?

- Rory

]]> Thu, 12 Nov 2009 08:14:57 CST http://www.activecollab.com/forums/post/21500/#post21500 http://www.activecollab.com/forums/post/21500/#post21500 Post #2 by Ilija Studen Ilija Studen Hi Richard,

Just treat tickets are higher level tasks, not as something that is not a task, and everything will fit in place. Tickets are great because they can be broken into smaller actions (sub-tasks), but you can use them without a single sub-task.

]]> Wed, 15 Jul 2009 16:32:00 CDT http://www.activecollab.com/forums/post/21494/#post21494 http://www.activecollab.com/forums/post/21494/#post21494 Post #1 by richard richard I need some help with tickets, tasks en milestones. Normally I work with milestones. And we connect tasks to those milestones. But this does not seem te work in Active Collab.

1. In order to create tasks, I must create a checklist. Then I can enter Tasks and connect them to milestones.

2. In order to create tasks I must create a tickets. Then i can connect a task to a tickets.

Can anyone help me out? Is it the best way to manage Milestones & Tasks?

Richard

]]> Wed, 15 Jul 2009 14:14:59 CDT