aC forum: Incoming Mail Suggestions

Post #12 by Ilija Studen

Ilija Studen — Wed, 22 Feb 2012 05:00:43 CST

@ewdpb: I'm not sure that I understand the question.

Post #11 by ewdpb

ewdpb — Tue, 21 Feb 2012 16:38:15 CST

Can we send the emails using another client? (Outlook, Thunderbite, etc)

Thanks

Post #10 by Rok M.

Rok Meglić — Tue, 21 Feb 2012 16:27:09 CST

We are also using ticketID on email communication mail (http://shop.spletnisistemi.si/en/activecollab-crm-1/ac-email-communication.html). Using the ticketID we automatically know into which ticket we should post the email.

Post #9 by Ilija Studen

Ilija Studen — Mon, 20 Feb 2012 10:45:15 CST

Sorry, we haven't worked on these features yet. Maybe in the future, but we don't have any solid plans at the moment.

Post #8 by ewdpb

ewdpb — Mon, 20 Feb 2012 10:24:44 CST

Hello guys

Is there any update on this? We are currently evaluating this tool and for what we can see, this is one of the few missing features that we would appreciate the most.

Thanks

Post #7 by Nathan S.

Nathan S. — Tue, 09 Mar 2010 14:50:49 CST

Just to follow up on the parsing idea, I really would love to see this feature --- the more I use the incoming mail module the more I think this would be a huge benefit.

Currently I will forward in new info that I want to track in the tickets and at the top of the email I will indicate some tasks that need to be added because at that moment is the best time to capture those tasks mentally.

I currently do something like this

TASK - Something that needs to get done - 2 days from now
TASK - Something else I need to have a team member do - 2 weeks from now - Assign: Jim

Would be great if we could do something like this easily using formatting and language or pre-determined formatting like standard date format and assignments.

I know I already mentioned it above -- I'm curious if it's in any type of consideration or more of a wishlist status.

Post #6 by BrianJCohen

BrianJCohen — Fri, 08 Jan 2010 12:35:32 CST

As a side note, because of the "{ID XXXX}" functionality, I am planning to develop a Thunderbird extension that will allow any email to be sent to a ticket, using right-click menus to pull up the tickets by project. Of course, since I've never written a Thunderbird extension before, it may take some time :)

Post #5 by Ilija Studen

Ilija Studen — Sun, 06 Dec 2009 00:30:41 CST

Hello tekt,

That's definitely an interesting idea, thank you for sharing it. We'll discuss it and see what we can do about it in the future.

I'll split this into a separate discussion.

Post #4 by Nathan S.

Nathan S. — Sat, 05 Dec 2009 16:00:28 CST

Hi Ilija,

I just wanted to follow up with you on this, the ID numbers are working great --- we love having this ability. Thank you!

I might need to open a new thread to talk about this idea --- but I'd really love to see some parse tags available in the incoming mail module... I don't know exactly how this would work, maybe there is a standard format somewhere but let's say for example... adding tasks via an email reply.

{add-task:remember to email ilija about email parsing idea}

So if I include something like this in my reply, it will be parsed and added as a task.

I could see a full set of these tags being created and available... maybe simpler than mine... but... covering things like, adding tasks, completing a project, adding and assigning a task. Maybe re-assigning a task that's been assigned to me, etc.

I'm not exactly sure how it would all work but it would be very clever to have some short code for doing at minimum adding a task, and optionally assigning it or dating it. This would be brilliant.

I'd also like to see this on incoming mail for new tickets, you could forward something in and add a list of tasks to be added automatically.

Any thoughts?

Post #3 by Nathan S.

Nathan S. — Wed, 09 Sep 2009 08:34:40 CDT

Hi Ilija,

Thanks for the info, even if it's not an officially supported feature --- that works for me. I would love to see something added in the future to show that ID on the Ticket page for example but this works perfectly for me and the internal team -- I wouldn't ask a client to try to understand that of course :)

And I didn't realize I could send a reminder to myself that would contain that, so that works too and would probably be more client friendly if they need the same functionality.

Thanks for creating the Incoming Mail module, we've started using this A LOT --- and things on the dashboard are moving along quite a bit quicker now, no lag in waiting to get time to go to the ticket post the details --- download the files, re-upload them ... etc... just a quick email with the ID number in the subject and all text and attachments are ready and waiting for everyone involved in the ticket.

As for HTML --- I figured :) It was just getting annoying seeing my signature show up as a big mess of html code in the tickets. In most cases I just remove it before sending but sometimes I just bcc in for new tickets when replying to a client.