Feature request and product review of Quickbooks Billing Module

realnets911

Oct 6. 2009. 2:19 pm

We have released our first version of what we are calling Billing Module for activeCollab. The module includes such features as: Import / Export from Quickbooks / Enhanced Billing and Time tracking, including billing status plus line item commentary and reporting / Project budgeting. We are looking for feedback from owners of the software and feedback from potential users about what functionality they would like to see in the future. Check out the project at:

http://activecollab.realnets.com/

Brian Schoen, Realnets -- Makers of the AC Billing Module

http://activecollab.realnets.com/

Ilija Studen Staff

Oct 7. 2009. 7:12 am

#2

Hi Brian,

I just watched the video and really like the approach you took. Instead of hacking the system, you created a new module and used JS to attach elements to other pages without hacking their templates.

You'll get best feedback from people who actually use QB in their day to day business.

Can I suggest that you give some sort of trial period or money back guarantee so more people get to try the module and see if it works for them? $159.99 is not that small amount, plus you'll get a lot more feedback that way.

Congrats on the launch - it looks like a fine and well though out module!

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realnets911

Oct 7. 2009. 11:08 am

#3

llija,

I like the idea of a money back guarantee. Agreed the $159 isn't the cheapest but we really didn't think the market was big enough for us to break even if we charged less. I just don't know how many AC / QB users there are out there. The demo is just a difficult thing to get running and the idea of a trial period seems like a whole other set of things I've got to code. I think we will institute a money back guarantee on the product living up to its claims. We are the type of people that would honor that concept even if we didn't have the claim.

Thanks for the words of wisdom / encouragement.

Brian Schoen, Realnets -- Makers of the AC Billing Module

http://activecollab.realnets.com/

Ilija Studen Staff

Oct 7. 2009. 11:16 am

#4

I agree - trial is just too much work. That's why we have hosted demo - it makes the whole process much easier (you get up and running faster without the need to install anything and we known our server meets system requirements and that it performs well). If someone still needs to try out the system on their servers, we offer 30 days money back guarantee.

Clearly stating your refund policy will help people make the leap. Many people had really bad experiences with refunds, so they need all encouragement they can get. Sad, but true.

Sorry about all that theory on refunds, it's pretty fresh because we just published an article about them.

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Ilija Studen Staff

Oct 7. 2009. 11:16 am

#5

PS: If you wish, we can publish an article on our blog and let the community know about the new module, and your request for feedback.

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lcampbell

Apr 18. 2011. 4:17 pm

#6

Is this module compatible with ticksplus? It seems to have a similar feature were you can add an estimate to a ticket. So would your module over write the updates made by ticketsplus?

Thanks

realnets911

Apr 18. 2011. 4:30 pm

#7

The module functions as a standalone feature. All the time and bill states are held outside of A/C's time keeping as well as 3rd party modules. It's the only way we maintain allowing people to upgrade their A/C environment w/o fear of braking the billing module.

lcampbell:
Is this module compatible with ticksplus? It seems to have a similar feature were you can add an estimate to a ticket. So would your module over write the updates made by ticketsplus?

Thanks

Brian Schoen, Realnets -- Makers of the AC Billing Module

http://activecollab.realnets.com/

Erik Pro

May 29. 2011. 2:49 pm

#8

Just a quick update. I'm so sorry to say this people at Realnets, but your lack of contact/support is causing me to write this warning.

I wasted $160 on a module that was sold on the premise of a 10+ year active development agency - while I do not doubt there development business, I can assure others that there has been little, if any, contact or response to support requests.

If you want to purchase this module I will sell you my license for $65 - if Realnets has a problem they can email me directly and I will contact you in about 6 - 9 months, or when I feel like it.

Not cool guys/girls.

littlerocket.ca

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