Ticket status & review queue?

avatar isk Pro Oct 26. 2009. 6:19 pm #1
Hello,
I have been using activecollab now for a while, and our workflow is such that when a ticket is completed, a project manager or QA person should review the ticket to make sure it was completed correctly.

I would like to be able to mark tickets as "ready fore review" This may be a feature request, but i thought maybe other people have come across a clever way of accomplishing this in activecollab.

anyone have any thoughts?
avatar Ilija Studen Staff Oct 27. 2009. 3:08 am #2
In the past, some people told in various discussions that they use categories or tags for that - when something is done, they just move it in For Review category or tag is as For Review.
avatar Apps Magnet - Nirav Mehta Pro Oct 27. 2009. 9:14 am #3
FYI, Planning module includes workflow statuses for tickets. The default statuses are New, Assigned, Acknowledged, Feedback, Resolved, Closed - and you can add your own too. Planning module also allows you to define workflow rules - which status is available at which stage.

We also include ticket module hacks with Planning module that allow you to change workflow status quickly - either singly or in batch.

I believe Planning module can serve your purpose. It's not free, but worth every penny!
acGarage - Comprehensive upgrade, hacks and housekeeping for aC | Planning module - plan your projects 5X faster
avatar chrisbloom7 Nov 2. 2009. 9:03 pm #4
Not sure if this is what you want, but we've made it so that only users with the can_see_private_objects permission can complete a ticket. Other users can only set a ticket's status to 'Approved'. It was a relatively easy mod. Let me know if you're interested and I'll get a diff for you.
avatar wei.zheng163 Pro Nov 13. 2009. 10:56 pm #5
The way we are doing is to set up milestones in a project, and milestones are named such as "In Progress", "Hold", "Complete", etc. When a ticket is progressing, it is moved from one milestone to another.

regards,
--wei
avatar isk Pro Nov 17. 2009. 12:22 am #6
Thanks everyone. All good solutions. for now I think we will try the milestones workflow solution wei suggested, although the planning module looks very compelling.
avatar isk Pro Dec 4. 2009. 8:13 pm #7
Hey Chris,

i think id be interested in your can_see_private_objects hack. if you could send your diff, i would greatly appreciate it.
avatar chrisbloom7 Dec 8. 2009. 7:40 pm #8
isk:
Hey Chris,

i think id be interested in your can_see_private_objects hack. if you could send your diff, i would greatly appreciate it.


I'm out of town until next week, but I'll try to get you a how-to when I get back. We're working on a heavily modified core, so there may be some extra cruft to sort through.