aC forum: Ticket status & review queue? http://www.activecollab.com/forums/topic/5228/ Recent posts on topic: Ticket status & review queue? en-us Wed, 17 Mar 2010 14:23:31 CDT http://www.activecollab.com/forums/post/24081/#post24081 http://www.activecollab.com/forums/post/24081/#post24081 Post #8 by chrisbloom7 chrisbloom7
isk:
Hey Chris,

i think id be interested in your can_see_private_objects hack. if you could send your diff, i would greatly appreciate it.


I'm out of town until next week, but I'll try to get you a how-to when I get back. We're working on a heavily modified core, so there may be some extra cruft to sort through.

]]> Tue, 08 Dec 2009 19:40:06 CST http://www.activecollab.com/forums/post/24021/#post24021 http://www.activecollab.com/forums/post/24021/#post24021 Post #7 by isk isk Hey Chris,

i think id be interested in your can_see_private_objects hack. if you could send your diff, i would greatly appreciate it.

]]> Fri, 04 Dec 2009 20:13:24 CST http://www.activecollab.com/forums/post/23711/#post23711 http://www.activecollab.com/forums/post/23711/#post23711 Post #6 by isk isk Thanks everyone. All good solutions. for now I think we will try the milestones workflow solution wei suggested, although the planning module looks very compelling.

]]> Tue, 17 Nov 2009 00:22:22 CST http://www.activecollab.com/forums/post/23683/#post23683 http://www.activecollab.com/forums/post/23683/#post23683 Post #5 by wei.zheng163 wei.zheng163 The way we are doing is to set up milestones in a project, and milestones are named such as "In Progress", "Hold", "Complete", etc. When a ticket is progressing, it is moved from one milestone to another.

regards,
--wei

]]> Fri, 13 Nov 2009 22:56:09 CST http://www.activecollab.com/forums/post/23351/#post23351 http://www.activecollab.com/forums/post/23351/#post23351 Post #4 by chrisbloom7 chrisbloom7 Not sure if this is what you want, but we've made it so that only users with the can_see_private_objects permission can complete a ticket. Other users can only set a ticket's status to 'Approved'. It was a relatively easy mod. Let me know if you're interested and I'll get a diff for you.

]]> Mon, 02 Nov 2009 21:03:02 CST http://www.activecollab.com/forums/post/23251/#post23251 http://www.activecollab.com/forums/post/23251/#post23251 Post #3 by Apps Magnet - Nirav Mehta Apps Magnet - Nirav Mehta FYI, Planning module includes workflow statuses for tickets. The default statuses are New, Assigned, Acknowledged, Feedback, Resolved, Closed - and you can add your own too. Planning module also allows you to define workflow rules - which status is available at which stage.

We also include ticket module hacks with Planning module that allow you to change workflow status quickly - either singly or in batch.

I believe Planning module can serve your purpose. It's not free, but worth every penny!

]]> Tue, 27 Oct 2009 09:14:20 CDT http://www.activecollab.com/forums/post/23241/#post23241 http://www.activecollab.com/forums/post/23241/#post23241 Post #2 by Ilija Studen Ilija Studen In the past, some people told in various discussions that they use categories or tags for that - when something is done, they just move it in For Review category or tag is as For Review.

]]> Tue, 27 Oct 2009 03:08:29 CDT http://www.activecollab.com/forums/post/23234/#post23234 http://www.activecollab.com/forums/post/23234/#post23234 Post #1 by isk isk Hello,
I have been using activecollab now for a while, and our workflow is such that when a ticket is completed, a project manager or QA person should review the ticket to make sure it was completed correctly.

I would like to be able to mark tickets as "ready fore review" This may be a feature request, but i thought maybe other people have come across a clever way of accomplishing this in activecollab.

anyone have any thoughts?

]]> Mon, 26 Oct 2009 18:19:00 CDT