aC forum: Possible bug? Users with only "Can Create" permission can still edit, complete and delete tickets http://www.activecollab.com/forums/topic/5352/ Recent posts on topic: Possible bug? Users with only "Can Create" permission can still edit, complete and delete tickets en-us Wed, 23 May 2012 21:48:04 CDT http://www.activecollab.com/forums/post/26653/#post26653 http://www.activecollab.com/forums/post/26653/#post26653 Post #6 by Ilija Studen Ilija Studen Hello,

If user is supposed to work on something, he should be albe to make appropriate changes (attach new files, change description and provide more details etc). For tickets, all changes to a specific ticket are saved, so there's no questions who changed what and when.

This is by design and not likely to change any time soon.

]]> Thu, 17 Jun 2010 11:01:06 CDT http://www.activecollab.com/forums/post/26652/#post26652 http://www.activecollab.com/forums/post/26652/#post26652 Post #5 by Bel Bel I have a huge problem with this as well.
In my case - PM creates ticket, Studio Manager assigns to the relevant resource in studio and now that resource has full access to edit or delete that information.
It does not make sense.

]]> Thu, 17 Jun 2010 08:32:44 CDT http://www.activecollab.com/forums/post/25083/#post25083 http://www.activecollab.com/forums/post/25083/#post25083 Post #4 by Darth Sonic Darth Sonic I would prefer some more detailed permissions:

1. no access
2. has access
3. can create, but not manage
4. can create and manage own
5. can create and manage all

]]> Tue, 23 Feb 2010 06:07:45 CST http://www.activecollab.com/forums/post/23745/#post23745 http://www.activecollab.com/forums/post/23745/#post23745 Post #3 by chrisbloom7 chrisbloom7 Thanks for the additional information. FWIW, I don't think that is intuitive at all - in our case we don't want clients to EVER be able to edit a ticket once they create it. From that point on its up to our AMs/PMs to manage the tickets. We assumed setting their permissions up to not have "manage" permissions would accomplish this.

I would also suggest that you make note of these overrides in the administrator documentation as there is currently no mention of any caveats to permissions.

]]> Wed, 18 Nov 2009 08:22:46 CST http://www.activecollab.com/forums/post/23729/#post23729 http://www.activecollab.com/forums/post/23729/#post23729 Post #2 by Oliver Maksimović Oliver Maksimović Permission to edit/complete/delete is overridden in the following cases:

- If user has project_management permission set to "Yes"
- If user is a project leader
- If user is the author of the ticket
- If a ticket has no assignees
- If user is assigned to a ticket

Probably it's one of the reasons above that allows your users with only "Can Create" permission to manage Tickets.

]]> Wed, 18 Nov 2009 05:27:13 CST http://www.activecollab.com/forums/post/23718/#post23718 http://www.activecollab.com/forums/post/23718/#post23718 Post #1 by chrisbloom7 chrisbloom7 According to the documentation:

Can Create - User has access and can create new objects of specific type, but cannot manage existing objects.


So why can these users still edit and complete tickets?

]]> Tue, 17 Nov 2009 12:08:02 CST