No user with admin permission.

JC Pro

Dec 26. 2009. 12:09 am

So this is embarrassing. I accidentally changed my own role and left my system without admins. Now there aren't users with admin permissions.

I think this shouldn't be allowed by AC but, apparently, it is.

How can I fix this?

Ilija Studen Staff

Dec 26. 2009. 12:58 am

#2

Contact our technical support for assistance.

PS: What did you do exactly and which version of activeCollab do you use? We have covered a lot of cases which can result in administrators losing their permissions, but maybe we missed something.

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JC Pro

Dec 26. 2009. 1:02 am

#3

Hey Ilija, I have contacted the tech support and I am awaiting for a response. I am using the latest version of AC.

What did I do?
I changed my own permissions to "no admin" in the permissions section and now there's no user with admin privileges within my system. After I did it,it immediately took me to a "forbidden" web page when trying to go to the admin page.

That's it. Need to know anything else?

JC Pro

Jan 1. 2010. 11:12 pm

#4

This problem can only be fixed by AC support so, had to give my FTP access data and they fixed it quickly. They say it is a glitch they are working on. Thanks.

Ilija Studen Staff

Jan 2. 2010. 1:27 am

#5

Thanks for reporting this issue to us.

Sorry for the inconvenience. We'll have it covered to make sure that nobody gets in the same situation in the future.

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JC Pro

Jan 2. 2010. 10:35 am

#6

Thanks Ilija, I feel I know you :P

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