Can't See Assignments

1, 2
avatar ugain.2006 Jan 20. 2010. 2:54 pm #1
I'm on the extended 30 day.

Acting as the Admin, I created phantom users w/ phantom projects/milestones and associated Tickets and Tasks.

I have users that I've assigned Tasks to and I set up the Assignments Filters appropriately whereas the Filter itself is called Tasked Assignments.

Under that section I have individual users names there.

1. The Filter Displays are as such:


* Tasks assigned to Bernadette T.
* Tasks from all active projects
* Both active and completed tasks.

Tasks are ordered by Priority, Highest First and system shows 30 tasks per page


2. The Edit Filter is as such:


Name = Bernadette
Filter Group = Tasked Assignments
This filter can be used only by me = No

Show Assignments...

Assigned to = Bernadette T
Due On = Anytime
In Project = Active Projects
Status = Both Active and Completed


----------

Now, I have Bernadette assigned to a number of different tasks, but she only comes up for one Assignment.

I have other users that have many assigned tasks and do not come up for anything at all.



What might this be .... ?
avatar Ilija Studen Staff Jan 21. 2010. 4:43 pm #2
That's odd. Is that user assigned or just subscribed to a task? Also, is that user added to the project and has access permissions in Tickets area for given projects?

Please note one limitation - tasks assigned to pages are not returned by assignment filter due to internal limitation that we'll cover in the next major release.
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avatar ugain.2006 Jan 29. 2010. 2:13 pm #3
-User is assigned to tasks.
-User is added to the project and has access permissions in Tickets area for given projects.
-I have no pages in any projects at all so that would not apply(removed this Tab).

Again, if the assignments that do not show up are structured the same way as the assignment that does show up, what could be the issue here.

Am I missing something.
avatar Ilija Studen Staff Jan 29. 2010. 2:53 pm #4
It should work properly. Please contact us directly to support@a51dev.com so we can arrange direct access and see what the problem is.
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avatar ugain.2006 Feb 4. 2010. 1:15 pm #5
Ilija, you stated that you just checked my setup and the assignment filter would return only assignments for projects that I am a member of and the problem with the given filter is that I'm not a member of the projects that I'd expect to have assignments pulled from.

Also that if I wish to see what other people are working on, I should go to their profiles and select Schedule link from Options drop-down.


Then, how is it that I'm able to see some of the projects that people are working on and not other projects that they are working on when I am the Pjct. Mgr on all the projects. It's not making sense to me.

If I'm a P. Mgr., shouldn't I have the ability to see everyone's project via the Assignment tab?

Going to their profile page and looking at their Calendar schedules is not ideal.

How do I see all of their assignments. What are the filter settings for this.
avatar Ilija Studen Staff Feb 4. 2010. 1:36 pm #6
Hello Lisa,

ugain.2006:
If I'm a P. Mgr., shouldn't I have the ability to see everyone's project via the Assignment tab?


Not really. Basic assumption is that you'll be member of project that you are actively working on, regardless whether you are project manager or not.

Project membership is important because project managers and administrators also use the system for their own work, not just to administrer the projects, so assignment filters pull only the data that is of their interest (from projects that they are directly assigned to). If they were pulling data from all projects, than most of the filters would be useless for these users because their filters would be full of data that's not relevant to them.

If, for example, you need to check out somebodies workload, you would go to that person's profile and check Schedule to see what's on their plate for a given time period.

ugain.2006:
How do I see all of their assignments. What are the filter settings for this.


At the moment, there is no way to tell assignment filters to pull the data from projects that you are not member of.

If a project is something of your interest, make sure that your user is added to it.
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avatar ugain.2006 Feb 5. 2010. 9:19 am #7
"If a project is something of your interest, make sure that your user is added to it."

As simple as that was to think of, and I missed it.........it worked!

thanks.
avatar Ilija Studen Staff Feb 5. 2010. 6:03 pm #8
Solutions for many problems are actually really simple :) Glad to be able to help.

Thank you for evaluating activeCollab. If you have any additional questions, you know where you can find us.
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avatar matthewporter Pro Mar 22. 2010. 1:22 am #9
Ilija,

We have the same problem here, but the solution above is not appropriate.

I would like to implement a way for Administrators (or those with appropriate rights, probably "can_manage_projects") to see ALL assignments, regardless of whether or not I am added to the project.

I realise this will require me to hack the core, which I am comfortable doing.

I have tried finding where this decision is made in the code, but cannot seem to see where in the code this filter is applied.

Can you give me some advice?

Thanks in advance.
avatar Ilija Studen Staff Mar 22. 2010. 11:26 am #10
Hello Matthew,

Assignment filter is done by assignment filters model of resources module.

Please check related controllers and models in /activecollab/application/modules/resources folder.
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