Non project support tickets

avatar support Pro Feb 12. 2010. 4:28 am #1
Hello,

I am on the cusp of getting activeCollab for my firm but I have a specific requirement I cannot do.

I have an email address support@domain.com... I need anyone to be able to submit support requests to that address and be issued a ticket. Our support team will then either allocated it to a project, create a project or if it's an isolated issue leave it on it's own...

I create a project support but I need to be able to transfer tickets between projects and/ or assign tickets to clients not projects...

Can I do this??? Any advice... if I cannot do this it looks like I cannot stop the onslaught of basecamp/ zendesk/ harvest...
avatar Ilija Studen Staff Feb 12. 2010. 11:27 am #2
Hello,

Thank you for your consideration. Ticket needs to be related to a project. There's no way to attach it to a person or leave it on its own.

What you can do is create Inbox project and have incoming mail module create tickets in it. There you can review a ticket and than move it into appropriate project (copy and move options are available in Options drop-down when viewing tickets).

Please let us know if you have further questions.
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avatar support Pro Mar 3. 2010. 4:41 am #3
I have just been authorised to purchase corporate edition... (thanks for putting up with all my support requests)... our trial expires on the 20-March... we're migrating servers at the moment, so I will not be able to install our hosted edition until at least the 26-March... can we have a further extension of the trial??? We can purchase before the 20-March if needed...
avatar Ilija Studen Staff Mar 3. 2010. 4:53 am #4
Hello,

We are glad to hear that you decided to purchase a license. It's not a problem to extend your demo until you get your server prepared to migrate the data when you purchase a license.
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