aC forum: Non project support tickets

Post #4 by Ilija Studen

Ilija Studen — Wed, 03 Mar 2010 04:53:01 CST

Hello,

We are glad to hear that you decided to purchase a license. It's not a problem to extend your demo until you get your server prepared to migrate the data when you purchase a license.

Post #3 by support

support — Wed, 03 Mar 2010 04:41:10 CST

I have just been authorised to purchase corporate edition... (thanks for putting up with all my support requests)... our trial expires on the 20-March... we're migrating servers at the moment, so I will not be able to install our hosted edition until at least the 26-March... can we have a further extension of the trial??? We can purchase before the 20-March if needed...

Post #2 by Ilija Studen

Ilija Studen — Fri, 12 Feb 2010 11:27:03 CST

Hello,

Thank you for your consideration. Ticket needs to be related to a project. There's no way to attach it to a person or leave it on its own.

What you can do is create Inbox project and have incoming mail module create tickets in it. There you can review a ticket and than move it into appropriate project (copy and move options are available in Options drop-down when viewing tickets).

Please let us know if you have further questions.

Post #1 by support

support — Fri, 12 Feb 2010 04:28:47 CST

Hello,

I am on the cusp of getting activeCollab for my firm but I have a specific requirement I cannot do.

I have an email address support@domain.com... I need anyone to be able to submit support requests to that address and be issued a ticket. Our support team will then either allocated it to a project, create a project or if it's an isolated issue leave it on it's own...

I create a project support but I need to be able to transfer tickets between projects and/ or assign tickets to clients not projects...

Can I do this??? Any advice... if I cannot do this it looks like I cannot stop the onslaught of basecamp/ zendesk/ harvest...