aC forum: What is the response time for support here? http://www.activecollab.com/forums/topic/5675/ Recent posts on topic: What is the response time for support here? en-us Thu, 24 May 2012 07:30:25 CDT http://www.activecollab.com/forums/post/25032/#post25032 http://www.activecollab.com/forums/post/25032/#post25032 Post #3 by cyandesign cyandesign It was a lot sooner.

Thanks Guys!

]]> Fri, 19 Feb 2010 14:02:23 CST http://www.activecollab.com/forums/post/25031/#post25031 http://www.activecollab.com/forums/post/25031/#post25031 Post #2 by Ilija Studen Ilija Studen Response time from our support is up to one business day, but in most cases you'll get an email much sooner (a couple of hours at most). We are in Europe (GMT+1 time zone), so tickets submitted during the night we resolve in the morning.

]]> Fri, 19 Feb 2010 13:58:27 CST http://www.activecollab.com/forums/post/25026/#post25026 http://www.activecollab.com/forums/post/25026/#post25026 Post #1 by cyandesign cyandesign Our aC install just suddenly stopped working overnight. I go to the url & just get an AC Logo & an error. I checked the source code, and there is an error div, but that is empty. The title bar says "error" No other clues as to what is happening.

I have posted a support ticket, but this site is critical to our production. Just wondering, what is the usual response time to a support ticket that you guys have seen?

]]> Fri, 19 Feb 2010 08:37:06 CST